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Excerpt

This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions.

For any questions, please email info@dimagi.com or check out our pricing FAQs.

CommCare Subscription & Feature Comparison

Table of Contents
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...

Standard

...

Pro

...

Advanced

...

Enterprise

...

Annual Price

...

$250 / month

...

$500 / month

...

$1,000 / month

...

Custom

...

Monthly Price

...

$300 / month

...

$600 / month

...

$1,200 / month

...

Custom

...

Subscription Overview ⓘ

...

Project Spaces

...

1

...

1

...

1

...

Custom

...

Form Submissions

...

Unlimited

...

Unlimited

...

Unlimited

...

Unlimited

...

Data Storage

...

Unlimited

...

Unlimited

...

Unlimited

...

Unlimited

...

Included Web Users

...

Unlimited

...

Unlimited

...

Unlimited

...

Unlimited

...

Included Mobile Users

...

125

...

250

...

500

...

Custom

...

Price Per Additional Mobile User

...

2 USD/month

...

2 USD/month

...

2 USD/month

...

Custom

...

Application Features

...

Surveys & Flexible Decision Support

...

...

...

...

...

Multiple Language

...

...

...

...

...

Multimedia Support

...

...

...

...

...

Lookup Tables

...

...

...

...

...

Excerpt

This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions.

For any questions, please email info@dimagi.com or check out our pricing FAQs.

CommCare Subscription & Feature Comparison

Offline Case Management--Data

More information here and here

-28-CommCare Data Export Tool (DETPower BI and Tableau IntegrationMobile User GroupsLocations-based Web User RolesApp User ProfilesOne-way MessagingZapier IntegrationAdd onTableau Integration via Odata FeedsExternal Integration FrameworkEnterprise ConsoleTwo-Factor AuthenticationCertified SOC 2 ComplianceData De-Identification

Standard

Pro

Advanced

Enterprise

1

Annual Price

$250 / month
$500 / month
$1,000 / month
Custom
2

Monthly Price

$300 / month
$600 / month
$1,200 / month
Custom
3

Subscription Overview

4

Project Spaces

1
1
1
Custom
5

Form Submissions

Unlimited
Unlimited
Unlimited
Unlimited
6

Data Storage

Unlimited
Unlimited
Unlimited
Unlimited
7

Included Web Users

Unlimited
Unlimited
Unlimited
Unlimited
8

Included Mobile Users

125
250
500
Custom
9

Additional Mobile Users (info below)

2 USD/month
2 USD/month
2 USD/month
Custom
10

Application Features

11

Surveys & Flexible Decision Support

12

Multiple Language

13

Multimedia Support

14

Lookup Tables

15

Test your Application Size (Load Testing)

-

16

Manage Application Versions

-

-

17

Custom Branding

-

-

18

Application Profiles

-

-

19

Case Management

20

Offline Case Management

21

Case Sharing

-

22

Child Cases

-

23

Location-based Case Sharing

-

-

24

Data Management

25

Scheduled Data Exports

26

Excel Dashboard Integration

27

Daily Saved Exports

28

Importing Cases Using Excel

29

Case Data Export

30

Form Data Export

31

Case List Explorer

-

32

Manage Deployment Reports

33

Report Builder

-

34

Data Cleaning

-

35

CommCare Data Export Tool (DET)

-

36

Sharing Case and Form Exports in CommCare

-

37

Enabling Data Integration (Form and Case Forwarding)

-

38

Secure sharing of data files using Dropzone

-

39

Power BI and Tableau Integration

-

Add on

40

Data Dictionary

-

-

1641Application Profiles

Case Deduplication

-

-

1742Case

User Management

More information here

18

43

Login As

1944Case Sharing

Mobile User Groups

-

20

Child Cases

45

Demo Mobile Workers

21

Location-based Case Sharing

-

46

Web User Roles

2247

Bulk Mobile Workers Management

23Scheduled Data Exports

48

User Case

24

Excel Dashboard Integration

49

Organizations (Locations)

-

-

25

Case Importer

50

Locations-based Web User Roles

-

-

5126Case List Explorer (CLE)

App User Profiles

-

-

27

Report Builder

52

SMS & Web Apps

53

One-way Messaging (info below)

Data Cleaning

54

Live SMS Chat

29
55

SMS Survey (info below)

-

-

30
56

Web Applications (WebApps)

-

Add on

-

31

Data Dictionary

-

-

32

Case Deduplication

-

-

33

User Management

More information here

3457

Enterprise Web App Feature

  • Complex case management use cases

  • One-click Integration with AWS Connect

  • Automatic Geocode Address Capture

  • Cross-project Space Case Transfers

  • Custom One-Click Integrations with 3rd Party Systems

-

-

-

10 USD/Month

58

Third-Party Integrations

59

Zapier Integration

35

Web User Roles

60

PowerBI Integration via Odata Feeds

-

Add on

36

Bulk User Upload

61

Tableau Integration via Odata Feeds

-

Add on

37

User Case Management

62

API Access

-

38
63

Android Application Integrations

-

-

39
64

External Integration Framework

-

-

40

Messaging & Web Apps

More information here and here

41
65

System Management

66

Multi-Environment Release Management

-

6742

Live SMS Chat

43Two-way Messaging

Enterprise Release Management

-

-

-

6844

Enterprise Console

Web

-

based Applications (WebApps)

-

-

45

Enterprise Web App Feature

  • Complex case management use cases

  • One-click Integration with AWS Connect

  • Automatic Geocode Address Capture

  • Cross-project Space Case Transfers

  • Custom One-Click Integrations with 3rd Party Systems

-

-

-

10 USD/Month

46

Third-Party Integrations

More information here

4769

Security & Compliance

70

Fully Encrypted Workflows

71

Setting Up Two-Factor Authentication

72

Certified SOC 2 Compliance

48

PowerBI Integration via Odata Feeds

-

73

Standard GDPR Data Processing Agreement

49
74

Data De-Identification

-

Add on

-

50API Access

75

HIPAA Compliance (info below)

-

-

51

Third-Party Mobile App Integration

-

76

Customized GDPR Data Processing Agreement

-

-

52
77

Security Policy Control and Enforcement

-

-

53

System Management

More information here

54

Enterprise Release Management

78

Customized Product Terms

-

-

-

55
79

Single Sign-On for CommCare HQ

-

-

-

8056

Security & Compliance

More information here

57

Fully Encrypted Workflows

58

Support

81

Guaranteed First Response Time

3 Business Days
1 Business Day
1 Business Day
1 Business Day
82

Guaranteed Follow-up Time

-
-
1 Business Day
1 Business Day
83

Online Learning Resources

59
84

Direct Email Support

60

Standard GDPR Data Processing Agreement

85

Support on App-Specific Questions

-

61
86

Video Conferencing Support

-

-

62

HIPAA Compliance Assurance

-

-

63

Customized GDPR Data Processing Agreement

-

-

64

Security Policy Control and Enforcement

-

-

65

Customized Product Terms

-

-

66

Single Sign-On

-

-

-

67

Support

More information here

68

Guaranteed First Response Time

3 Business Days
1 Business Day
1 Business Day
1 Business Day
69

Guaranteed Follow-up Time

-
-
1 Business Day
1 Business Day
70

Online Learning Resources

71

Direct Email Support

72

Support on App-Specific Questions

-

73

Phone Support

-

-

Additional Information

Additional Mobile Users Fees

Each CommCare software plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. You can read more about archiving users on Create and Manage CommCare Mobile Workers . If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.

Unlike Mobile Users, there is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143957921/Roles+and+Permissions+Overview#Mobile-Workers-vs.-Web-Users.

SMS Fees

Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity

  • Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between $0.01 USD and $0.10.

  • Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $0.01 per message on all incoming and outgoing messages.

* Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.

HIPAA Information

Our Standard, Pro and Advanced plans currently adhere to the same security standards from a technology standpoint.  The key difference is whether Dimagi is willing to assume liability and sign a "Business Associates Agreement" (BAA), which we offer with Advanced and Enterprise plans. If you're unsure what your organization may need in order to adhere to institutional data privacy and security, please contact us.