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Our Enterprise Console provides our Enterprise partners access to the following capabilities. Only Enterprise Admins get access to the Enterprise Console and all Enterprise features.
Enterprise Admins have access to the Enterprise Console from a CommCare Project Space where they have been added an Admin.
Enterprise Admins do not automatically have access to all Project Spaces associated with your Enterprise account. Instead, you have to be manually invited to individual CommCare HQ Project Spaces to have access to those Project Spaces.
Enterprise Admins can view aggregated data about all project spaces in their Enterprise Account. They cannot see granular case data unless they are manually invited/added with the appropriate role on project spaces.
Under Manage Enterprise, click on Enterprise Console.
You will be directed to your Enterprise Dashboard.
Enterprise Dashboard
Navigate to your Enterprise Dashboard via your Enterprise Console.
The Enterprise Dashboard gives Enterprise Projects access to reports that pull data from all Project Spaces with a subscription attached to the account.
Enterprise Admins can view aggregated data about all project spaces within the same server (server locations) in their Enterprise Account. They cannot see granular case data unless they are manually invited/added with the appropriate role on project spaces.
Access Reports
1. Click Email Report to access your report.
2. You will receive an email with a link to a CSV file that you can download. Note: The download links expire after 24 hours.
Platform Overview: Available Reports
These reports provide a general summary of how Enterprise partners project spaces are using CommCare and the state of their projects.
Project Spaces
Column Column Header Description A Created On [UTC] The date that the Project Space was created. B # of Apps The number of Applications in the Project Space. C # of Mobile Users The number of Mobile Workers in the Project Space. D # of Web Users The number of Web Users in the Project Space. E # of SMS (last 30 days) The number of SMSes sent and received in the past 30 days in the Project Space. F Last Form Submission [UTC] The date of last form submission in any application in the Project Space. G OData Feeds Used The number of Odata Feeds used in a specific Project. H OData Feeds Available The number of Odata Feeds available for the specific Project. You need to subtract the number of Feeds used from the number available to determine the number of Feeds remaining for that specific Project. I Project Space Name The name of the Project Space. J Project Name The name of the Project. K Project URL The URL to that specific Project Space in your Enterprise Account.
Web Users
This report excludes deactivated web users. Column Column Header Description A Email Address The email address of the Web User. B Name The name of the Web User. C Role The role of the Web User. D Last Login [UTC] The date when a user last logged into the system. E Last Access Date [UTC] The most recent date the user accessed the project, even if they remained logged in from a previous session. F Status The status of the Web User (e.g., Active, Invited, etc.) G Project Space Name The name of the Project Space. H Project Name The name of the Project. I Project URL The URL to that specific Project Space in your Enterprise Account.
Mobile Workers
This report excludes deactivated mobile workers. Column Column Header Description A Username The username of the Mobile Workers. B Name The name of the Mobile Workers. C Email Address The email address of the Mobile Workers. D Role The role of the Mobile Workers. E Created Date [UTC] The date the Mobile Workers was created. F Last Sync [UTC] The date when the Mobile Workers last synced with CommCare HQ. G Last Submission [UTC] The date when the Mobile Workers last submitted a form. H CommCare Version The version of the application that the Mobile Workers is using. I User ID The Unique ID of the Mobile Workers. J Project Space Name The name of the Project Space. K Project Name The name of the Project. L Project URL The URL to that specific Project Space in your Enterprise Account.
Mobile Form Submissions
Column Column Header Description A Form Name The name of the form that was submitted. B Submitted [UTC] The date of form submission. C App Name The application from which the form was submitted. D Mobile Workers The name of the Mobile Workers that submitted the form. E Project Space Name The name of the Project Space. F Project Name The name of the Project. G Project URL The URL to that specific Project Space in your Enterprise Account. The date range is configurable. Clicking on the “Last 30 Days” text will display the following dialog: “Last 30 Days” covers the previous 30 days from the current time, in UTC time. For example, if today is 15:00 on July 31st, the report will cover July 1st 15:00 through July 31st 15:00. “Previous Month” covers the previous month before the current date, specified in UTC time. If today is 15:00 on July 5th, the report will cover the full month of June: June 1st, 00:00 up until July 1st, 00:00. “Custom” allows a custom date range to be configured. Note that the date range cannot exceed 100 days. Clicking the text field will pop up a widget to specify the date. This range uses the user’s local time. The below selection will include results from August 14th through August 31st, scoped to the user’s time zone.
Odata Feeds
Column Column Header Description A Project Space The Project Space Name B Name The name of the OData report C Number of Rows The number of rows in the OData report
Data Exports
Column Column Header Description A Project Space The Project Space Name B Name The export name C Type The export type – “Form” or “Case” D SubType The export subtype – “Standard” (such as “Export Form Data”), “Excel Integration”, “Daily Saved Export”, etc E Created By The user who created the export
Data Forwarding
The Data Forwarding Report allows administrators to view all currently configured data forwarding services. The summary statistic represents the total number of services across all service types. Column Column Header Description A Project Space The Project Space Name B Service Name The service name C Type The forwarding type, i.e. “Forward Forms”, “Forward Cases”, etc D Last Modified The last time that this service configuration was modified
SMS Usage
Column Column Header Description A Project Space The Project Space Name B # Sent Total number of messages that were sent successfully C # Received Total number of messages that were received successfully D # Errors Total number of messages that resulted in errors The “Last 30 Days” field represents a button that can be used to configure the date range for the report. This follows the same constraints as the Mobile Form Submissions Report
CommCare Version Compliance
CommCare Version Compliance is to check if the mobile workers in this enterprise account are using the latest version of CommCare downloaded from Android store. The CommCare version used by the mobile worker is determined by the CommCare Version they use when they submitted the latest form. This data can be out dated in case the user downloaded the latest version but haven’t submitted a form yet. The report will contain following information: Column Column Header Description A Mobile Worker The mobile worker’s username B Project Space The project space’s name C Latest Version Available at Submission The latest CommCare version available at the latest submission time D Version in Use The CommCare Version in use at the latest submission time
Application Version Compliance
Application Version Compliance is to check for each application installed on the mobile worker’s phone, whether they’re on the latest version of that application, if not, the mobile worker and the application name will be included in the report. The application used by the mobile worker is determined from their last usage (eg. sync, form submission) The statistics of this tile is currently not supported, so it will always be ‘--’. The report will contain following information: Column Column Header Description A Mobile Worker The mobile worker’s username B Project Space The project space’s name C Application The application name D Latest Version Available When Last Used The latest Application version available at the last used time E Version in Use The Application Version in use at the last used time F Last Used [UTC] The last used time of this application
Case Management
The Case Management report allows administrators to inspect whether their applications are taking advantage of surveys and case management. The summary statistic represents the percent of project spaces across the enterprise that utilize some form of case management. A project space that contains no applications will not contribute to this value. Column Column Header Description A Project Space The Project Space Name B # Applications The number of applications within a project space C # Surveys Only The number of applications within a project space that only contain surveys (i.e. no cases) D # Cases Only The number of applications within a project space that only contain cases (i.e. no surveys) E # Mixed The number of applications within a project space containing at least one survey and case
Security Center: Available Reports
These are reports that provide Enterprise partners with a snapshot of how their various project spaces are leveraging security features across of CommCare and securely managing their projects.
Two Factor Authentication
Two Factor Authentication report will list all domains that doesn’t enforce two factor authentication. The report will contain following information: Column Column Header Description A Project Space without 2FA This column list all project spaces who don’t enforce two factor authentication
API Keys
API Keys will list all API keys that having access to any project space in your billing account The report will contain following information: Column Column Header Description A Web User The web user’s username B API Key Name The name of the api key C Scope The project spaces that this api key has access to D Expiration Date [UTC] The expiration date of api key E Created On [UTC] The creation date of api key F Last Used On [UTC] When is this api key last used
All reports are generated in the background, with a link emailed to the user for download.
Enterprise Settings
Several settings are only relevant to Enterprise Accounts:
Billing Statements
The Enterprise area also provides a view of current billing statements. Billing Statements are specific to project spaces within the same server location, and are not consolidated with billing of any project spaces on other server locations.
For accounts with project spaces on multiple servers, on demand fees for excess users or SMS from project spaces on additional servers will be invoiced separately on a quarterly basis. See Subscription Management & Billing for more.
Enterprise Administrators
This is where you can manage Enterprise Administrators for your account. To add a new Enterprise Admin or revoke access, you will need to access your Enterprise console as mentioned above, then go to the option “Enterprise Administrators” to add or remove web users as Enterprise Admins.
The user you want to add must belong to at least one project space in your enterprise account before you can add them as an enterprise administrator.
