Each CommCare software plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. You can read more about archiving users on Create and Manage CommCare Mobile Workers . If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.

Unlike Mobile Users, there is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see Roles and Permissions Overview | Mobile Workers vs. Web Users.

Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity

• Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between $0.01 USD and $0.10.

• Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $0.01 per message on all incoming and outgoing messages.

• Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.

Our Standard, Pro and Advanced plans currently adhere to the same security standards from a technology standpoint.  The key difference is whether Dimagi is willing to assume liability and sign a "Business Associates Agreement" (BAA), which we offer with Advanced and Enterprise plans. If you're unsure what your organization may need in order to adhere to institutional data privacy and security, please contact us.