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CommCare Pricing Overview

CommCare Pricing Overview

This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions.

Have questions about which software plan is right for you? Please email us at info@dimagi.com.


Which Software Plan Is Right For Me?

Whether you're just getting started or scaling up a complex project, we offer a range of plans to suit your needs, from basic mobile data collection and case management to advanced features and enterprise-level deployments.

 

For practice purposes.

Not intended for live projects. Good to try.

5 users max

Ideal for exploring CommCare’s features and building practice apps, but not designed for real-world deployment.

  • Exploring CommCare’s core functionality without making a financial commitment

  • Internal learning use with Dimagi Academy 

Sign up for a free CommCare account and upgrade.

Get started.

Build secure apps for offline mobile data collection and case management.

50 users included

Ideal for individual users or small teams launching live projects with core CommCare functionality for: 

  • One-time or periodic data collection efforts like surveys, assessments, or monitoring activities

  • Simple, offline case management workflows where users track individuals or services without complex referrals or multi-tier logic

  • Foundational reporting needs, with structured saved data exports and Excel dashboard integration for basic trend analysis and progress tracking

  • Projects that require basic security parameters, including encrypted workflows and certified SOC 2 & GDPR Compliance 

Beyond the basics.

Unlock reporting, case sharing, and hands-on support.
250 users included.

Ideal for data-driven projects that need more flexibility, collaboration, and data insights, including: 

  • Programs with multiple users managing the same cases across locations or roles, using case sharing and mobile worker groups

  • Data-driven teams that want to connect their CommCare applications with other systems through API integrations and flexible data pipelines

  • Multi-country programs that need centralized control with local flexibility via release management 

  • Organizations that want priority support to troubleshoot issues and optimize performance with guidance from our team

Unlock everything.

Our most secure plan, built for managing connected systems across locations and user profiles, featuring web apps, advanced security, and robust admin and Data tools.
500 users included.

Ideal for large-scale programs with complex workflows and high security needs, including: 

The Advanced Plan is the most popular plan on CommCare, with ~50% of customers signed up for it! Most customers select the Advanced Plan because it meets rigorous security requirements.

Interested in trialing the Advanced Plan? Please write to us at sales@dimagi.com

Organization-wide impact

With enhanced security, premium support, exclusive features and custom pricing, this plan ensures smooth, efficient deployment at an enterprise level. 
See how some of the biggest organizations around the world are using CommCare as their selected data collection platform of choice. 

Ideal for organization-wide scale of CommCare as the selected digital system across multiple geographies and teams, benefitting from: 

  • Enterprise Features: Centralized user and SMS oversight via enterprise dashboard, enhanced security monitoring, enterprise release management, role-based access with usage analytics, and seamless Single Sign-On (SSO) integration.

  • Account Management & Support: Committed Customer Success team, quarterly strategy check-ins, prioritized roadmap feedback, tailored capacity building, guaranteed SLAs, and customizable product terms.

  • Enterprise Community Access: Access to our Enterprise Summit for peer learning and upskilling, and participation in four Technical Working Groups


CommCare Software Plans: Detailed Feature Comparison

Below is a comprehensive list of all features that are available in each CommCare Software Plan.

Feature Type

Feature Name

FREE EDITION
STANDARD
PRO
ADVANCED
ENTERPRISE

Feature Type

Feature Name

FREE EDITION
STANDARD
PRO
ADVANCED
ENTERPRISE
General
Annual Price (priced per month)
$0
$250
$500
$1,000
Custom
General
Monthly Price
$0
$300
$600
$1,200
Custom
General
Project Spaces
1
1
1
1
Custom
General
Form Submissions
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
General
Data Storage
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
General
Included Web Users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
General
Included Mobile Users
5
125
250
500
Custom
General
Additional Mobile Users (info below)

 

2 USD/month
2 USD/month
2 USD/month
Custom
App Features
Surveys & Flexible Decision Support
App Features
Multiple Language
App Features
Multimedia Support
App Features
Lookup Tables

 

App Features
End of Form Navigation

 

App Features
Test your Application Size (Load Testing)

 

 

App Features
Manage Application Versions

 

 

 

App Features
Custom Branding

 

 

 

App Features
Application Profiles

 

 

 

App Features
Web Applications

 

 

 

App Features
Enterprise Web App Features (info below)

 

 

 

 

Add on: 10 USD/Month
Case Management
Offline Case Management
Case Management
Case Sharing

 

 

Case Management
Child Cases

 

 

Case Management
Location-based Case Sharing

 

 

 

Case Management
Case Deduplication

 

 

 

Data
Scheduled Data Exports

 

Data
Excel Dashboard Integration

 

Data
Daily Saved Exports

 

Data
Case Import with Excel

 

Data
Case Data Export

 

Data
Form Data Export

 

Data
Manage Deployment Reports

 

Data
Case List Explorer

 

 

Data
Report Builder

 

 

Data
Data Cleaning

 

 

Data
CommCare Data Export Tool

 

 

Data
Data Export Sharing

 

 

Data
Data Forwarding Integration

 

 

Data
Secure sharing of data files using Dropzone

 

 

Data
Power BI and Tableau Integration

 

 

Add on
Data
Data Dictionary

 

 

 

User Management
Login As

 

User Management
Mobile User Groups

 

User Management
Demo Mobile Workers

 

User Management
Web User Roles

 

User Management
Bulk Mobile Worker Management

 

User Management
User Case Management

 

User Management
Organizations (Locations)

 

 

 

User Management
Locations-based Web User Roles

 

 

 

User Management
App User Profiles

 

 

 

Messaging
One-way Messaging

 

Messaging
Live SMS Chat

 

 

Messaging
SMS Survey (info below)

 

 

 

3rd Party Integrations
Zapier Integration

 

3rd Party Integrations
PowerBI Integration via Odata Feeds

 

 

Add on
3rd Party Integrations
Tableau Integration via Odata Feeds

 

 

Add on
3rd Party Integrations
API Access

 

 

3rd Party Integrations
Android Application Integrations

 

 

System Management
Multi-Environment Release Management

 

 

System Management
Enterprise Release Management

 

 

 

 

System Management
Enterprise Console

 

 

 

 

Security & Compliance
Fully Encrypted Workflows
Security & Compliance
Certified SOC 2 Compliance

 

Security & Compliance
Standard GDPR Data Processing Agreement

 

Security & Compliance
Setting Up Two-Factor Authentication

 

 

 

Security & Compliance
Data De-Identification

 

 

 

Security & Compliance
HIPAA Compliance (info below)

 

 

 

Security & Compliance
Customized GDPR Data Processing Agreement

 

 

 

Security & Compliance
Require Strong Passwords for Mobile Workers

 

 

 

Security & Compliance
Shortened Inactivity Timeout

 

 

 

Security & Compliance
Customized Product Terms

 

 

 

 

Security & Compliance
Single Sign-On for CommCare HQ

 

 

 

 

Support
Online Learning Resources
Support
Direct Email Support

 

Support
Support on App-Specific Questions

 

 

Support
Guaranteed First Response Time

 

 

1 Business Day
1 Business Day
1 Business Day
Support
Guaranteed Follow-up Time

 

 

 

1 Business Day
1 Business Day
Support
Video Conferencing Support

 

 

 

 

Additional Mobile Users Fees

All Software Plans come with a mobile user limit. If your organization exceeds the included mobile users, the cost for additional users ($2/user/month) will be added to your monthly invoice. 

 

Each CommCare software plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. You can read more about archiving users on Create and Manage CommCare Mobile Workers . If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.

Unlike Mobile Users, there is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see Roles and Permissions Overview | Mobile Workers vs. Web Users.

 

SMS Fees

 

Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity

  • Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between $0.01 USD and $0.10.

  • Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $0.01 per message on all incoming and outgoing messages.

  • Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.

 

Enterprise Web App Features

 

Enterprise Web App Features includes the following elements:

  • Complex case management

  • AWS Connect 1-click integration

  • Auto Geocode Address Capture

  • Cross-project Space Case Transfers

  • Custom One-Click Integrations with 3rd Party Systems

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