...
Guaranteed Follow-up Time
...
-
...
-
...
1 Business Day
...
1 Business Day
...
Online Learning Resources
...
✓
...
✓
...
✓
...
✓
...
Direct Email Support
...
✓
...
✓
...
✓
...
✓
...
Support on App-Specific Questions
...
-
...
✓
...
✓
...
✓
...
Phone Support
...
-
...
-
...
✓
...
| Excerpt |
|---|
This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions. For any questions, please email info@dimagi.com or check out our pricing FAQs. |
...
Subscription Type
...
Standard
...
Pro
...
Advanced
...
Enterprise
...
Annual Price
...
$250 / month
...
$500 / month
...
$1,000 / month
...
Custom
...
Monthly Price
...
$300 / month
...
$600 / month
...
$1,200 / month
...
Custom
...
Subscription Overview
...
Project Spaces
...
1
...
1
...
1
...
Custom
...
Form Submissions
...
Unlimited
...
Unlimited
...
Unlimited
...
Unlimited
...
Data Storage
...
Unlimited
...
Unlimited
...
Unlimited
...
Unlimited
...
Included Web Users
...
Unlimited
...
Unlimited
...
Unlimited
...
Unlimited
...
Included Mobile Users
...
125
...
250
...
500
...
Custom
...
Price Per Additional Mobile User
...
2 USD/month
...
2 USD/month
...
2 USD/month
...
Custom
...
Application Features
More information here
...
Surveys & Flexible Decision Support
...
✓
...
✓
...
✓
...
✓
...
Multiple Language
...
✓
...
✓
...
✓
...
✓
...
Multimedia Support
...
✓
...
✓
...
✓
...
✓
...
Lookup Tables
...
✓
...
✓
...
✓
...
✓
...
Custom Branding
...
-
...
-
...
✓
...
✓
...
Application Profiles
...
-
...
-
...
✓
...
✓
...
Case Management
More information here
...
Offline Case Management
...
✓
...
✓
...
✓
...
✓
...
Case Sharing Groups
...
-
...
✓
...
✓
...
✓
...
Child Cases
...
-
...
✓
...
✓
...
✓
...
Location-based Case Sharing
...
-
...
-
...
✓
...
✓
...
Data Management
More information here and here
...
Scheduled Data Exports
...
✓
...
✓
...
✓
...
✓
...
Excel Dashboard Integration
...
✓
...
✓
...
✓
...
✓
...
Case Importer
...
✓
...
✓
...
✓
...
✓
...
Case List Explorer (CLE)
...
-
...
✓
...
✓
...
✓
...
Report Builder
...
-
...
✓
...
✓
...
✓
...
Data Cleaning
...
-
...
✓
...
✓
...
✓
...
CommCare Data Export Tool (DET)
...
-
...
✓
...
✓
...
✓
...
Power BI and Tableau Integration
...
-
...
Add on
...
✓
...
✓
...
Data Dictionary
...
-
...
-
...
✓
...
✓
...
Case Deduplication
...
-
...
-
...
✓
...
✓
...
User Management
More information here
...
Mobile User Groups
...
✓
...
✓
...
✓
...
✓
...
Web User Roles
...
✓
...
✓
...
✓
...
✓
...
Bulk User Upload
...
✓
...
✓
...
✓
...
✓
...
User Case Management
...
✓
...
✓
...
✓
...
✓
...
Locations-based Web User Roles
...
-
...
-
...
✓
...
✓
...
App User Profiles
...
-
...
-
...
✓
...
✓
...
Messaging & Web Apps
More information here and here
...
One-way Messaging
...
✓
...
✓
...
✓
...
✓
...
Live SMS Chat
...
✓
...
✓
...
✓
...
Two-way Messaging
...
-
...
-
...
✓
...
✓
...
Web-based Applications (WebApps)
...
-
...
-
...
✓
...
✓
...
Enterprise Web App Feature
Complex case management use cases
One-click Integration with AWS Connect
Automatic Geocode Address Capture
Cross-project Space Case Transfers
Custom One-Click Integrations with 3rd Party Systems
...
-
...
-
...
-
...
10 USD/Month
...
Third-Party Integrations
More information here
...
Zapier Integration
...
✓
...
✓
...
✓
...
✓
...
PowerBI Integration via Odata Feeds
...
-
...
Add on
...
✓
...
✓
...
Tableau Integration via Odata Feeds
...
-
...
Add on
...
✓
...
✓
...
API Access
...
-
...
✓
...
✓
...
✓
...
Third-Party Mobile App Integration
...
-
...
✓
...
✓
...
✓
...
External Integration Framework
...
-
...
-
...
✓
...
✓
...
System Management
More information here
...
Enterprise Release Management
...
-
...
-
...
-
...
✓
...
Enterprise Console
...
-
...
-
...
-
...
✓
...
Security & Compliance
More information here
...
Fully Encrypted Workflows
...
✓
...
✓
...
✓
...
✓
...
Two-Factor Authentication
...
✓
...
✓
...
✓
...
✓
...
Certified SOC 2 Compliance
...
✓
...
✓
...
✓
...
✓
...
Standard GDPR Data Processing Agreement
...
✓
...
✓
...
✓
...
✓
...
Data De-Identification
...
-
...
-
...
✓
...
✓
...
HIPAA Compliance Assurance
...
-
...
-
...
✓
...
✓
...
Customized GDPR Data Processing Agreement
...
-
...
-
...
✓
...
✓
...
Security Policy Control and Enforcement
...
-
...
-
...
✓
...
✓
...
Customized Product Terms
...
-
...
-
...
✓
...
✓
...
Single Sign-On
...
-
...
-
...
-
...
✓
...
Support
More information here
...
Guaranteed First Response Time
...
3 Business Days
...
1 Business Day
...
1 Business Day
...
1 Business Day
| Excerpt |
|---|
This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions. For any questions, please email info@dimagi.com or check out our pricing FAQs. |
CommCare Subscription & Feature Comparison
Standard | Pro | Advanced | Enterprise | ||
|---|---|---|---|---|---|
| 1 | Annual Price | $250 / month | $500 / month | $1,000 / month | Custom |
| 2 | Monthly Price | $300 / month | $600 / month | $1,200 / month | Custom |
| 3 | Subscription Overview | ||||
| 4 | Project Spaces | 1 | 1 | 1 | Custom |
| 5 | Form Submissions | Unlimited | Unlimited | Unlimited | Unlimited |
| 6 | Data Storage | Unlimited | Unlimited | Unlimited | Unlimited |
| 7 | Included Web Users | Unlimited | Unlimited | Unlimited | Unlimited |
| 8 | Included Mobile Users | 125 | 250 | 500 | Custom |
| 9 | Additional Mobile Users (info below) | 2 USD/month | 2 USD/month | 2 USD/month | Custom |
| 10 | Application Features ⓘ | ||||
| 11 | Surveys & Flexible Decision Support | ✓ | ✓ | ✓ | ✓ |
| 12 | Multiple Language | ✓ | ✓ | ✓ | ✓ |
| 13 | Multimedia Support | ✓ | ✓ | ✓ | ✓ |
| 14 | Lookup Tables | ✓ | ✓ | ✓ | ✓ |
| 15 | End of Form Navigation | ✓ | ✓ | ✓ | ✓ |
| 16 | Test your Application Size (Load Testing) | - | ✓ | ✓ | ✓ |
| 17 | Manage Application Versions | - | - | ✓ | ✓ |
| 18 | Custom Branding | - | - | ✓ | ✓ |
| 19 | Application Profiles | - | - | ✓ | ✓ |
| 20 | Case Management ⓘ | ||||
| 21 | Offline Case Management | ✓ | ✓ | ✓ | ✓ |
| 22 | Case Sharing | - | ✓ | ✓ | ✓ |
| 23 | Child Cases | - | ✓ | ✓ | ✓ |
| 24 | Location-based Case Sharing | - | - | ✓ | ✓ |
| 25 | Data Management ⓘ | ||||
| 26 | Scheduled Data Exports | ✓ | ✓ | ✓ | ✓ |
| 27 | Excel Dashboard Integration | ✓ | ✓ | ✓ | ✓ |
| 28 | Daily Saved Exports | ✓ | ✓ | ✓ | ✓ |
| 29 | Importing Cases Using Excel | ✓ | ✓ | ✓ | ✓ |
| 30 | Case Data Export | ✓ | ✓ | ✓ | ✓ |
| 31 | Form Data Export | ✓ | ✓ | ✓ | ✓ |
| 32 | Case List Explorer | - | ✓ | ✓ | ✓ |
| 33 | Manage Deployment Reports | ✓ | ✓ | ✓ | ✓ |
| 34 | Report Builder | - | ✓ | ✓ | ✓ |
| 35 | Data Cleaning | - | ✓ | ✓ | ✓ |
| 36 | CommCare Data Export Tool (DET) | - | ✓ | ✓ | ✓ |
| 37 | Sharing Case and Form Exports in CommCare | - | ✓ | ✓ | ✓ |
| 38 | Enabling Data Integration (Form and Case Forwarding) | - | ✓ | ✓ | ✓ |
| 39 | Secure sharing of data files using Dropzone | - | ✓ | ✓ | ✓ |
| 40 | Power BI and Tableau Integration | - | Add on | ✓ | ✓ |
| 41 | Data Dictionary | - | - | ✓ | ✓ |
| 42 | Case Deduplication | - | - | ✓ | ✓ |
| 43 | User Management ⓘ | ||||
| 44 | Login As | ✓ | ✓ | ✓ | ✓ |
| 45 | Mobile User Groups | ✓ | ✓ | ✓ | ✓ |
| 46 | Demo Mobile Workers | ✓ | ✓ | ✓ | ✓ |
| 47 | Web User Roles | ✓ | ✓ | ✓ | ✓ |
| 48 | Bulk Mobile Workers Management | ✓ | ✓ | ✓ | ✓ |
| 49 | User Case | ✓ | ✓ | ✓ | ✓ |
| 50 | - | - | ✓ | ✓ | |
| 51 | Locations-based Web User Roles | - | - | ✓ | ✓ |
| 52 | App User Profiles | - | - | ✓ | ✓ |
| 53 | SMS ⓘ & Web Apps ⓘ | ||||
| 54 | One-way Messaging (info below) | ✓ | ✓ | ✓ | ✓ |
| 55 | Live SMS Chat | ✓ | ✓ | ✓ | |
| 56 | SMS Survey (info below) | - | - | ✓ | ✓ |
| 57 | Web Applications (WebApps) | - | - | ✓ | ✓ |
| 58 | Enterprise Web App Feature
| - | - | - | Add on10 USD/Month |
| 59 | Third-Party Integrations ⓘ | ||||
| 60 | Zapier Integration | ✓ | ✓ | ✓ | ✓ |
| 61 | PowerBI Integration via Odata Feeds | - | Add on | ✓ | ✓ |
| 62 | Tableau Integration via Odata Feeds | - | Add on | ✓ | ✓ |
| 63 | API Access | - | ✓ | ✓ | ✓ |
| 64 | Android Application Integrations | - | ✓ | ✓ | ✓ |
| 65 | System Management ⓘ | ||||
| 66 | Multi-Environment Release Management | - | ✓ | ✓ | ✓ |
| 67 | Enterprise Release Management | - | - | - | ✓ |
| 68 | Enterprise Console | - | - | - | ✓ |
| 69 | Security & Compliance ⓘ | ||||
| 70 | Fully Encrypted Workflows | ✓ | ✓ | ✓ | ✓ |
| 71 | Setting Up Two-Factor Authentication | ✓ | ✓ | ✓ | ✓ |
| 72 | Certified SOC 2 Compliance | ✓ | ✓ | ✓ | ✓ |
| 73 | Standard GDPR Data Processing Agreement | ✓ | ✓ | ✓ | ✓ |
| 74 | Data De-Identification | - | - | ✓ | ✓ |
| 75 | HIPAA Compliance (info below) | - | - | ✓ | ✓ |
| 76 | Customized GDPR Data Processing Agreement | - | - | ✓ | ✓ |
| 77 | Security Policy Control and Enforcement | - | - | ✓ | ✓ |
| 78 | Customized Product Terms | - | - | - | ✓ |
| 79 | Single Sign-On for CommCare HQ | - | - | - | ✓ |
| 80 | Support ⓘ | ||||
| 81 | Guaranteed First Response Time | 3 Business Days | 1 Business Day | 1 Business Day | 1 Business Day |
| 82 | Guaranteed Follow-up Time | - | - | 1 Business Day | 1 Business Day |
| 83 | Online Learning Resources | ✓ | ✓ | ✓ | ✓ |
| 84 | Direct Email Support | ✓ | ✓ | ✓ | ✓ |
| 85 | Support on App-Specific Questions | - | ✓ | ✓ | ✓ |
| 86 | Video Conferencing Support | - | - | ✓ | ✓ |
Additional Information
Additional Mobile Users Fees
Each CommCare software plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. You can read more about archiving users on Create and Manage CommCare Mobile Workers . If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.
Unlike Mobile Users, there is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143957921/Roles+and+Permissions+Overview#Mobile-Workers-vs.-Web-Users.
SMS Fees
Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity
Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between $0.01 USD and $0.10.
Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $0.01 per message on all incoming and outgoing messages.
* Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.
HIPAA Information
Our Standard, Pro and Advanced plans currently adhere to the same security standards from a technology standpoint. The key difference is whether Dimagi is willing to assume liability and sign a "Business Associates Agreement" (BAA), which we offer with Advanced and Enterprise plans. If you're unsure what your organization may need in order to adhere to institutional data privacy and security, please contact us.