Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 83 Next »

This page below provides an in-depth overview of all of the different features that are included in each of the different CommCare subscriptions.

For any questions, please email info@dimagi.com or check out our pricing FAQs.

CommCare Subscription & Feature Comparison

Standard

Pro

Advanced

Enterprise

1

Annual Price

$250 / month
$500 / month
$1,000 / month
Custom
2

Monthly Price

$300 / month
$600 / month
$1,200 / month
Custom
3

Subscription Overview

4

Project Spaces

1
1
1
Custom
5

Form Submissions

Unlimited
Unlimited
Unlimited
Unlimited
6

Data Storage

Unlimited
Unlimited
Unlimited
Unlimited
7

Included Web Users

Unlimited
Unlimited
Unlimited
Unlimited
8

Included Mobile Users

125
250
500
Custom
9

Additional Mobile Users (info below)

2 USD/month
2 USD/month
2 USD/month
Custom
10

Application Features

11

Surveys & Flexible Decision Support

12

Multiple Language

13

Multimedia Support

14

Lookup Tables

15

Custom Branding

-

-

16

Application Profiles

-

-

17

Case Management

18

Offline Case Management

19

Case Sharing Groups

-

20

Child Cases

-

21

Location-based Case Sharing

-

-

22

Data Management

23

Scheduled Data Exports

24

Excel Dashboard Integration

25

Case Importer

26

Case List Explorer (CLE)

-

27

Report Builder

-

28

Data Cleaning

-

29

CommCare Data Export Tool (DET)

-

30

Power BI and Tableau Integration

-

Add on

31

Data Dictionary

-

-

32

Case Deduplication

-

-

33

User Management

34

Mobile User Groups

35

Web User Roles

36

Bulk User Upload

37

User Case Management

38

Organizations Structure

-

-

39

Locations-based Web User Roles

-

-

40

App User Profiles

-

-

41

SMS & Web Apps

42

One-way Messaging (info below)

43

Live SMS Chat

44

Two-way Messaging (info below)

-

-

45

Web-based Applications (WebApps)

-

-

46

Enterprise Web App Feature

  • Complex case management use cases

  • One-click Integration with AWS Connect

  • Automatic Geocode Address Capture

  • Cross-project Space Case Transfers

  • Custom One-Click Integrations with 3rd Party Systems

-

-

-

10 USD/Month

47

Third-Party Integrations

48

Zapier Integration

49

PowerBI Integration via Odata Feeds

-

Add on

50

Tableau Integration via Odata Feeds

-

Add on

51

API Access

-

52

Third-Party Mobile App Integration

-

53

External Integration Framework

-

-

54

System Management

55

Multi-Environment Release Management

-

56

Enterprise Release Management

-

-

-

57

Enterprise Console

-

-

-

58

Security & Compliance

59

Fully Encrypted Workflows

60

Two-Factor Authentication

61

Certified SOC 2 Compliance

62

Standard GDPR Data Processing Agreement

63

Data De-Identification

-

-

64

HIPAA Compliance Assurance (info below)

-

-

65

Customized GDPR Data Processing Agreement

-

-

66

Security Policy Control and Enforcement

-

-

67

Customized Product Terms

-

-

68

Single Sign-On

-

-

-

69

Support

70

Guaranteed First Response Time

3 Business Days
1 Business Day
1 Business Day
1 Business Day
71

Guaranteed Follow-up Time

-
-
1 Business Day
1 Business Day
72

Online Learning Resources

73

Direct Email Support

74

Support on App-Specific Questions

-

75

Phone Support

-

-

Additional Information

Additional Mobile Users Fees

Each CommCare software plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. You can read more about archiving users on Create and Manage CommCare Mobile Workers . If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.

Unlike Mobile Users, there is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143957921/Roles+and+Permissions+Overview#Mobile-Workers-vs.-Web-Users.

SMS Fees

Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity

  • Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between $0.01 USD and $0.10.

  • Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $0.01 per message on all incoming and outgoing messages.

* Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.

HIPAA Information

Our Standard, Pro and Advanced plans currently adhere to the same security standards from a technology standpoint.  The key difference is whether Dimagi is willing to assume liability and sign a "Business Associates Agreement" (BAA), which we offer with Advanced and Enterprise plans. If you're unsure what your organization may need in order to adhere to institutional data privacy and security, please contact us.

  • No labels