Subscription Management & Billing
This page provides all the information you need to set up, pay for, and manage your CommCare subscription. For any additional questions, please email accounts@dimagi.com.
Set Up Your Subscription
Set up your Account
Please note that you need to create a project space before you can subscribe to a software plan.
Navigate to CommCareHQ and click on the “Sign up” button
Create your account by entering your Full Name, Professional Email Address, Password
Select a name for your project space, indicate your primary use case, enter your Organization or Company name (if applicable), and review the Dimagi Terms
Activate your account by validating your email
Select your software plan (see below)
Select your Software Plan
By signing up for a CommCare software plan, you benefit from accessing a number of sophisticated features, better support, and secure cloud hosting. Our five software plans include various levels of user limits.
For specific plan details, please see CommCare Pricing Overview .
If you have any questions about our Software Plans, please reach out to sales@dimagi.com
Select to Pay Monthly or Pay Annually
You can choose to be billed on a monthly pay-as-you-go basis or prepay for a year in advance to benefit from our discounted Annual pricing.
Please refer to our Billing terms before signing up for a Pay Monthly or Pay Annually subscription.
Pay Monthly Subscription
Pay Annually Subscription
Pay for your subscription
See the section below for ways to pay for your subscription: Subscription Management & Billing | Payment Methods
Confirm Your Payment Permissions & Notifications
To ensure you can make payments for your CommCare subscription, please follow the steps below.
Do I lose my unused prepaid credits when my subscription ends?
Prepaid credits are non-refundable after 30 days from the start date of your subscription but they do not expire. Should your subscription end and you still have credits left, your credits will still be available in your account for future use upon re-subscription.
Payment Methods
Below are instructions on how to pay for CommCare based on the Payment Terms of your subscription plan - Pay Monthly or Pay Annually.
Credit or Debit Card
Below are instructions for how to pay for CommCare by credit or debit card.
How to Prepay by Credit or Debit Card
If you would like to prepay by credit or debit card, you can use your card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.
How to Postpay via Credit or Debit Card (Pay Monthly subscriptions only)
Follow the instructions below for both manual post-payment and autopay via credit or debit card.
Please note that post-payment via credit or debit card is only available for Pay Monthly subscriptions.
Wire Transfer
Below are instructions on how to prepay for your CommCare subscription via wire transfer.
Pay Monthly Subscription: Wire transfer is available only for prepayment towards Pay Monthly subscription for a minimum amount of $500. If you wish to prepay for your Pay Monthly subscription via wire, please contact us at accounts@dimagi.com. Note: Monthly postpayment via wire is currently available for Enterprise subscriptions only.
Pay Annually Subscription: All Pay Annually customers will receive a prepayment invoice upon activation of a subscription. Please follow the instructions provided in the prepayment invoice to make payment via wire. For any queries, please contact us at accounts@dimagi.com.
Flywire
Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email.
Expand for instructions on paying by Wire
Renew Your Subscription
If your current subscription is ending within the next 90 days, you can renew at any time by clicking “Renew Plan” under your Project Settings > Current Subscription.
All Admins of your CommCare Project will receive Subscription Ending email reminders from CommCare 30 days, 10 days, and 1 day prior to your current subscription end date.
If you are renewing a Pay Annually plan, you can make payment as per instructions provided to Prepay above:
If you are renewing a Pay Monthly plan, you can make payment as per instructions provided to Postpay above:
Change Your Subscription
Upgrade or Downgrade Your Subscription
You can upgrade or downgrade your subscription to the Advanced, Pro or Standard Plan at any point in time. If you downgrade to a lower-level subscription, please note that the features that were only available in the higher subscription level will be made inactive. You cannot downgrade to the Free Edition.
For monthly subscriptions, please note that:
All upgrades require a 30 day minimum commitment. You will not be able to downgrade your subscription before your subscription has been active for at least 30 days.
The subscription will take effect as soon as you make the change in your project settings. If you change your subscription in the middle of the month, you will only be billed for the portion of the month when your subscription was active.
Pause Your Subscription
In some cases, it’s possible that you may want to pause your subscription.
Cancel Your Subscription
If you wish to fully cancel the remainder of your subscription, you may do so.
Please note that cancellation is subject to billing terms as outlined above: Subscription Management & Billing | Select to Pay Monthly or Pay Annually
If you require additional support related to cancellation, please send a request to accounts@dimagi.com.
Additional Questions?
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!