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Enterprise Console

Enterprise Console

Our Enterprise Console provides our Enterprise partners access to the following capabilities. Only Enterprise Admins get access to the Enterprise Console and all Enterprise features. 

This feature is only available to Enterprise Partners

Learn more about the CommCare Enterprise offering here: https://dimagi.com/commcare-enterprise/

Enterprise Admins

  • What access do Enterprise Admins have?

    • Enterprise Admins have access to the Enterprise Console from a CommCare Project Space where they have been added an Admin.

    • Enterprise Admins do not automatically have access to all Project Spaces associated with your Enterprise account. Instead, you have to be manually invited to individual CommCare HQ Project Spaces to have access to those Project Spaces. 

    • Enterprise Admins can view aggregated data about all project spaces in their Enteprise Account. They cannot see granular case data unless they are manually invited / added with the appropriate role on project spaces. 

  • How do I make someone an Enterprise Admin?

    • We currently do not have a self-service way for you to configure Enterprise Admins for your Enterprise account. Please inform your Dimagi Account Manager if you want to add a new Enterprise Admin or revoke access, and we will make the required changes promptly. 

Access your Enterprise Console

  1. Click the settings icon.

  2. Under Manage Enterprise, click on Enterprise Console.

  3. You will be directed to your Enterprise Dashboard.

Enterprise Dashboard

Navigate to your Enterprise Dashboard via your Enterprise Console.

The Enterprise Dashboard gives Enterprise Projects access to reports that pull data from all Project Spaces with a subscription attached to the account.

image-20250123-012102.png

 

Access Reports

1. Click Email Report to access your report.

2. You will receive an email with a link to a CSV file that you can download.
Note: The download links expire after 24 hours. 

Available Reports in the Platform Overview

Project Spaces

 

 

Column

Column Header

Description

Column

Column Header

Description

A

Created On [UTC]

The date that the Project Space was created.

B

# of Apps

The number of Applications in the Project Space.

C

# of Mobile Users

The number of Mobile Workers in the Project Space.

D

# of Web Users

The number of Web Users in the Project Space.

E

# of SMS (last 30 days)

The number of SMSes sent and received in the past 30 days in the Project Space.

F

Last Form Submission [UTC]

The date of last form submission in any application in the Project Space.

G

OData Feeds Used

The number of Odata Feeds used in a specific Project.

H

OData Feeds Available

The number of Odata Feeds available for the specific Project. You need to subtract the number of Feeds used from the number available to determine the number of Feeds remaining for that specific Project. 

I

Project Space Name

The name of the Project Space.

J

Project Name

The name of the Project.

K

Project URL

The URL to that specific Project Space in your Enterprise Account. 

Web Users

Column

Column Header

Description

Column

Column Header

Description

A

Email Address

The email address of the Web User.

B

Name

The name of the Web User.

C

Role

The role of the Web User.

D

Last Login [UTC]

The date when a user last logged into the system.

E

Last Access Date [UTC]

The most recent date the user accessed the project, even if they remained logged in from a previous session.

F

Status

The status of the Web User (e.g., Active, Invited, etc.)

G

Project Space Name

The name of the Project Space.

H

Project Name

The name of the Project.

I

Project URL

The URL to that specific Project Space in your Enterprise Account. 

Mobile Workers

Column

Column Header

Description

Column

Column Header

Description

A

Username

The username of the Mobile Workers.

B

Name

The name of the Mobile Workers.

C

Email Address

The email address of the Mobile Workers.

D

Role

The role of the Mobile Workers.

E

Created Date [UTC]

The date the Mobile Workers was created.

F

Last Sync [UTC]

The date when the Mobile Workers last synced with CommCare HQ.

G

Last Submission [UTC]

The date when the Mobile Workers last submitted a form.

H

CommCare Version

The version of the application that the Mobile Workers is using. 

I

User ID

The Unique ID of the Mobile Workers. 

J

Project Space Name

The name of the Project Space.

K

Project Name

The name of the Project.

L

Project URL

The URL to that specific Project Space in your Enterprise Account. 

Mobile Form Submissions

Column

Column Header

Description

Column

Column Header

Description

A

Form Name

The name of the form that was submitted.

B

Submitted [UTC]

The date of form submission.

C

App Name

The application from which the form was submitted.

D

Mobile Workers

The name of the Mobile Workers that submitted the form.

E

Project Space Name

The name of the Project Space.

F

Project Name

The name of the Project.

G

Project URL

The URL to that specific Project Space in your Enterprise Account. 

The date range is configurable. Clicking on the “Last 30 Days” text will display the following dialog:

 

Last 30 Days” covers the previous 30 days from the current time, in UTC time. For example, if today is 15:00 on July 31st, the report will cover July 1st 15:00 through July 31st 15:00.

Previous Month” covers the previous month before the current date, specified in UTC time. If today is 15:00 on July 5th, the report will cover the full month of June: June 1st, 00:00 up until July 1st, 00:00.

Custom” allows a custom date range to be configured. Note that the date range cannot exceed 100 days. Clicking the text field will pop up a widget to specify the date. This range uses the user’s local time. The below selection will include results from August 14th through August 31st, scoped to the user’s time zone.

 

 

Odata Feeds

Column

Column Header

Description

Column

Column Header

Description

A

Project Space

The Project Space Name

B

Name

The name of the OData report

C

Number of Rows

The number of rows in the OData report

Data Exports

Column

Column Header

Description

Column

Column Header

Description

A

Project Space

The Project Space Name

B

Name

The export name

C

Type

The export type – “Form” or “Case”

D

SubType

The export subtype – “Standard” (such as “Export Form Data”), “Excel Integration”, “Daily Saved Export”, etc

E

Created By

The user who created the export

Data Forwarding

The Data Forwarding Report allows administrators to view all currently configured data forwarding services. The summary statistic represents the total number of services across all service types.

Column

Column Header

Description

Column

Column Header

Description

A

Project Space

The Project Space Name

B

Service Name

The service name

C

Type

The forwarding type, i.e. “Forward Forms”, “Forward Cases”, etc

D

Last Modified

The last time that this service configuration was modified

 

SMS Usage

Column

Column Header

Description

Column

Column Header

Description

A

Project Space

The Project Space Name

B

# Sent

Total number of messages that were sent successfully

C

# Received

Total number of messages that were received successfully

D

# Errors

Total number of messages that resulted in errors

The “Last 30 Days” field represents a button that can be used to configure the date range for the report. This follows the same constraints as the Mobile Form Submissions Report

 

CommCare Version Compliance

CommCare Version Compliance is to check if the mobile workers in this enterprise account are using the latest version of CommCare downloaded from Android store. The CommCare version used by the mobile worker is determined by the CommCare Version they use when they submitted the latest form. This data can be out dated in case the user downloaded the latest version but haven’t submitted a form yet.

The report will contain following information:

Column

Column Header

Description

Column

Column Header

Description

A

Mobile Worker

The mobile worker’s username

B

Project Space

The project space’s name

C

Latest Version Available at Submission

The latest CommCare version available at the latest submission time

D

Version in Use

The CommCare Version in use at the latest submission time

 

Application Version Compliance

Application Version Compliance is to check for each application installed on the mobile worker’s phone, whether they’re on the latest version of that application, if not, the mobile worker and the application name will be included in the report. The application used by the mobile worker is determined from their last usage (eg. sync, form submission)

The statistics of this tile is currently not supported, so it will always be ‘--’.

The report will contain following information:

Column

Column Header

Description

Column

Column Header

Description

A

Mobile Worker

The mobile worker’s username

B

Project Space

The project space’s name

C

Application

The application name

D

Latest Version Available When Last Used

The latest Application version available at the last used time

E

Version in Use

The Application Version in use at the last used time

F

Last Used [UTC]

The last used time of this application

Case Management

The Case Management report allows administrators to inspect whether their applications are taking advantage of surveys and case management. The summary statistic represents the percent of project spaces across the enterprise that utilize some form of case management. A project space that contains no applications will not contribute to this value.

Column

Column Header

Description

Column

Column Header

Description

A

Project Space

The Project Space Name

B

# Applications

The number of applications within a project space

C

# Surveys Only

The number of applications within a project space that only contain surveys (i.e. no cases)

D

# Cases Only

The number of applications within a project space that only contain cases (i.e. no surveys)

E

# Mixed

The number of applications within a project space containing at least one survey and case

Available Reports in the Security Center

Two Factor Authentication

Two Factor Authentication report will list all domains that doesn’t enforce two factor authentication.

The report will contain following information:

Column

Column Header

Description

Column

Column Header

Description

A

Project Space without 2FA

This column list all project spaces who don’t enforce two factor authentication

API Keys

API Keys will list all API keys that having access to any project space in your billing account

The report will contain following information:

Column

Column Header

Description

Column

Column Header

Description

A

Web User

The web user’s username

B

API Key Name

The name of the api key

C

Scope

The project spaces that this api key has access to

D

Expiration Date [UTC]

The expiration date of api key

E

Created On [UTC]

The creation date of api key

F

Last Used On [UTC]

When is this api key last used

All reports are generated in the background, with a link emailed to the user for download.

 

Enterprise Settings

Several settings are only relevant to Enterprise Accounts:

  • Restrict Project creation: This removes the ability of users to create new Project Spaces.

  • Restrict user signups: This disallows users from creating new accounts. This restriction applies to users whose email addresses match the Enterprise Domains for Restricting Signups value set in the billing account's settings.

  • Edit Default Form/Case/Data Export Settings: This allows users to standardize the default export settings for forms, cases and OData feed configurations to meet the data standardization needs. 

Billing Statements

The Enterprise area also provides a view of current billing statements:

Manage Single Sign-On

This is where Enterprise partners configure Single Sign On (SSO). Learn more about SSO for CommCare HQ at https://dimagi.atlassian.net/wiki/x/NgLKfw.

SMS Detailed Report

This section allows download detail per unit cost SMS report for all Enterprise Project Spaces to reconcile the report with the invoice.

Reports can be filtered by date, Project Space (leave blank if all), gateway type, and gateway fee.

The report can be exported to excel and sent through email and contains:

  • Date of Message

  • Project Space name

  • Direction (Incoming/Outgoing)

  • SMS parts

  • Gateway information

  • Gateway charge if any

  • Usage charge 

  • Total charge

  • Message Log ID

  • Is valid status

  • Date created

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