A reliable, established data center with global access.

Most projects default here.

For projects seeking EU data residency for regulatory or operational reasons.

Learn more

For projects seeking India data residency for regulatory or operational reasons.

Learn more

Frequently Asked Questions

How do I know what cloud location my project space is in?

You can determine which cloud your project space is hosted on by looking at the first part of the project space's URL.

• US Cloud (www)- www.commcarehq.org

• EU Cloud (eu) - eu.commcarehq.org

• India Cloud - india.commcarehq.org (example below)

Open

If you are logged into CommCare, you can also click on the gear icon ⚙️ and look at the bottom of the expanded menu to see which cloud location you are in.

How do I sign up for an account in a new cloud location?

In order to create a project space in a new cloud location, you will need to create an account on that cloud.

Visit CommCare Cloud Location - Dimagi to sign up for your account and create a project space.

What cloud service provider hosts CommCare?

All CommCare cloud locations run on Amazon Web Services (AWS), a global cloud provider trusted by thousands of organizations worldwide. By leveraging AWS infrastructure, CommCare ensures your data is protected with top-tier security measures and high availability. You can read more about AWS here and AWS compliance here.

• US Cloud: currently operates primarily in the AWS US East (N. Virginia) region.

• India Cloud: Currently operates primarily in the AWS Asia Pacific (Mumbai) Region.

• EU Cloud: currently operates primarily in the AWS Europe (Ireland) Region.

Managing Projects Across Cloud Locations

I have (or want to have) project spaces on multiple clouds. Do I need to have multiple accounts?

Yes. Each cloud operates entirely separately from the other cloud locations. Because of this, users will need one account for each cloud. Note: you can use the same email address to create your account on every cloud.

Can I transfer or migrate my project space(s) to another cloud location?

No. Project spaces cannot be transferred between cloud locations. If you need a project on another cloud, you must set it up there as a new space.

If you are an organization looking to move to a new cloud, fully rebuilding all project spaces is not recommended because it requires starting from scratch and risks operational disruption. Instead, create new project spaces on the new cloud and keep current projects where they are. New work launches on the new cloud, existing work finishes on the old cloud, and everything transitions naturally over time.

Can I rebuild my project space(s) on another cloud?

Partially. You can manually recreate elements in a new cloud location by copying applications and importing items like lookup tables, case types, data structures, and active case data. Full guidance is here:Rebuilding Project Space Components Between CommCare Clouds .

If I have projects on two clouds, will I be billed for both separately?

Yes. You will receive a separate bill for each unique project space on any cloud.

The only exception is Enterprise partners, who receive a single billing statement for all project spaces within one cloud location. For Enterprise subscriptions with project spaces on multiple clouds, we help align billing across locations. Plan fees continue to bill monthly from your primary cloud, and any excess users or SMS from other clouds are invoiced separately each quarter. See Subscription Management & Billing | Multi Server Subscriptions for details.

Enterprise Subscriptions Only) Will my Enterprise Console show projects from different cloud locations?

No. The Enterprise Console operates on a cloud by cloud level. This means that if you have project spaces on multiple clouds, each Console will give you information about project spaces on that cloud only.  If you have spaces on two or three clouds, you will need to monitor the Consoles in each cloud location to get the global view of all your organization’s usage.