CommCare FAQs

This page hosts some of the most common Frequently Asked questions about CommCare, pointing you to the right part of the help site to get started.

1 Deciphering CommCare Errors
2 User Management
3 Application Installation
4 CommCare Data
5 Administrative Questions
6 Subscriptions and Pricing
7 Troubleshooting and Support
8 Data Security

Deciphering CommCare Errors

I’m getting an error while building my application. What do I do?

Check out this page to see if you can diagnose your application building error: Application Building Errors

I’m getting an error on my phone while using CommCare. What does it mean?

Check out this page to see if you can diagnose your error: CommCare Android Troubleshooting

User Management

What are the user limits?

A user is a CommCare installation on a device like a tablet or phone. A web user, meaning someone who logs in to view CommCare to administer, view reports, or submit data via Web Apps does not count towards the user limit. The user limits are defined here.

How can I assign mobile workers and web users to each group so that they can’t access the other side’s data? E.g. the third party evaluation firm can export evaluation data but not project monitoring data.

Please see instructions at Organizations Overview | Location Based Data Access and User Editing Restrictions

Are usernames case-sensitive?

No, usernames are not case sensitive

If the CommCare mobile application login expires within 24hrs, how can users login again if they are offline?

As long as you login the first time to the mobile device with internet access, logins in the future will not require internet.

Application Installation

Read more here:Application Installation

What kind of phone can deploy CommCare?

Please see here for more informationa about what phones to use with ComCare. Mobile Device Selection

How do I set up my phones with CommCare?

Please see the following guidance here on how to Preparing Android Devices and Installing CommCare on Android Devices

CommCare Data

Is there a limit to the number of surveys I can submit?

There is no limit to the number of surveys you can submit at any plan level.

Does CommCare support SMS? How does it work?

Yes, CommCare supports SMS. you can read more about CommCare’s messaging capabilities here: CommCare Messaging

You can also see CommCare Messaging Frequently Asked Questions

I’m getting an error in the CommCare App.

CommCare Android Troubleshooting : Help decipher errors running CommCare on your mobile application

I have questions about my CommCare data

Please read more here: Data Management / Data Analysis & Visualization / Data Security

Administrative Questions

See here for more information: https://dimagi.atlassian.net/wiki/pages/createpage.action?spaceKey=commcarepublic&title=Administrative%20%26%20IT%20Settings&linkCreation=true&fromPageId=2143951042

Subscriptions and Pricing

How much does CommCare cost?

You can read more about CommCare’s pricing here: https://www.dimagi.com/commcare/pricing/

I have a pricing related question.

You’re welcome to check out this page https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143950358 or contact sales@dimagi.com.

Can multiple projects use the same license, assuming they can see each others data?

We don't recommend sharing subscriptions for projects, it can create complications with data sharing and application configuration. If you are planning to have multiple projects working with the same users (e.g. nutrition and health apps for the same group of people) that would be an exception.

Troubleshooting and Support

I think I found an issue in my CommCare app. How do I get help?

Instructions are at https://dimagi.atlassian.net/wiki/x/wy-Kfw.

Does Dimagi offer services in addition to the included support? How much does it cost?

Please see https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2352840705

Data Security

Where can I find the Security Policy for CommCare?