Please jump to the relevant question:

CommCare Subscriptions

What are the differences in CommCare subscription plans?

What support do I receive with my subscription?

Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.

You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ

Subscription Management

For more information, please visit Manage Your Subscription

What is the difference in monthly and annual subscriptions?

How do I create, renew, upgrade, pause, or cancel my subscription?

All of these steps are outlined on this page: Manage Your Subscription

What happens to my data and apps if I pause my subscription?

Please visit: Manage Your Subscription | What to do before you pause your subscription

When will I receive my invoice? When is it due?

Unless prepaid with no additional SMS or user charges, your subscription Billing Contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges. Payment is due on the 30th of the month after service.

You can read more here: Manage Your Subscription | Confirm Your Payment Permissions & Notifications

I just received my invoice and have additional fees for mobile users and SMS. What’s going on?

Please see our pricing page for more information: CommCare Pricing Overview | Additional Information.

Payment Methods

For more information, please visit Payment Methods & Instructions

What payment methods are accepted by CommCare?

Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit Payment Methods & Instructions .

How do I pay for my subscription?

Please visit Payment Methods & Instructions for instructions on how to pay your CommCare subscription.

Do I lose my credits when my subscription ends?

How do I ensure that I receive any billing related notifications?

Visit this page to sign up to receive invoices: Payment Methods & Instructions | Confirm your Payment Permissions & Notifications

Other Questions

Does Dimagi offer discounts for CommCare plans?

Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.

Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.

Does Dimagi offer special accounts for developers?

Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com. 

I have another question that isn’t answered here.

If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!