Troubleshooting & Support

This section shares resources for troubleshooting technical issues and provides answers to frequently asked technical questions.

Have a technical problem? This page will help you find a solution.

CommCareHQ Support

Errors in Building Applications - helps you to interpret and understand error messages encountered while building apps

CommCareHQ Website Status - is CommCareHQ down/not working or is it just your system? Check this website to see the current system status

Delete or Hide a Project - what to do if you no longer want your project or created a project by accident

CommCare Mobile Support

CommCare for Android Smartphones

CommCare Android Troubleshooting

CommCare Mobile for Feature Phones

There are a number of ways for the CommCare application to end up in a non-functional state. The following workflow should help identify and solve most major issues:

CommCare Troubleshooting Guide

Troubleshooting Documents

The information provided below can also be accessed through the following links

Troubleshooting for Field Implementer - English

Troubleshooting for Field Implementer - Hindi

Troubleshooting for Health Care Worker - English

Troubleshooting for Health Care Worker - Hindi


Application Errors PowerPoint - English

Application Errors PowerPoint - Hindi