Troubleshooting & Support

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This section shares resources for troubleshooting technical issues and provides answers to frequently asked technical questions. This includes a list of the most common support links:

Self Troubleshooting

Are you trying to figure out how to do something in CommCare? First, try searching for your topic on the CommCare Help Site, including the FAQs page.

No luck? See if someone has posted your question in the CommCare Forum, or post yourself!

And as always, you can keep building your CommCare skills with our free resources.

Self Troubleshooting

Are you trying to figure out how to do something in CommCare? First, try searching for your topic on the CommCare Help Site, including the FAQs page.

No luck? See if someone has posted your question in the CommCare Forum, or post yourself!

And as always, you can keep building your CommCare skills with our free resources.

 

CommCare Support Desk

The page below shows you how to submit a support ticket. Please note that the speed at which your ticket is answered depends on the support level in your CommCare software plan.

You can see the status of your support requests by visiting the support portal.

CommCare Support Desk

The page below shows you how to submit a support ticket. Please note that the speed at which your ticket is answered depends on the support level in your CommCare software plan.

You can see the status of your support requests by visiting the support portal.

 

CommCare Status & Updates

Below are some resources to help you stay up to date with CommCare

CommCare Status & Updates

Below are some resources to help you stay up to date with CommCare

 

Sales & Payment Inquiries

If you are interested in upgrading your CommCare software plan or are looking for more hands-on support, please get in touch with our sales team.

For general pricing and subscription questions (including about paying your subscription or invoices), please see the following page.

Sales & Payment Inquiries

If you are interested in upgrading your CommCare software plan or are looking for more hands-on support, please get in touch with our sales team.

For general pricing and subscription questions (including about paying your subscription or invoices), please see the following page.