Issues and monitoring abuse
Overview
For managers who are concerned about their mobile workers misusing devices for non-work related activities, FocusMDM highlights these as Issues in the Dashboard. Issue email notifications are also useful for important issue alerts.
Types of Issues
More on each of the issues that can alert you are listed here
Issues on the Dashboard
Issue Alerts on Home Page
A counter of Issues highlights the new issues and clicking on the bell, lists the details of the recent Issues
Issues List
To see all issues for the last few weeks, visit the Issues screen where they are listed for all devices
Once an issue is Solved, it will be automatically removed from the issues list after 5 days
Use the "Go to Device" action link to understand the device users behavior and what the Issue alert is highlighting
Device Details Issue List
A history of Issues for a device will include solved issues. For example when the sim card is put back into the device or a configuration issue has been fixed on the device
Solving Issues
If the issue you see has the ability to be manually "solved" the action will show as below
Also issues are automatically solved if the situation on the device changes.