Stay Up to Date

Owned by Kai Cowger
Last updated: Oct 05, 2024 by Gillian Javetski
2 min read

This page outlines the various resources you can use to stay up to date on CommCare platform announcements and interact with our global CommCare application building community. 

 

Table of Contents:

Product Updates

The CommCare Product Updates can be found here: https://dimagi.atlassian.net/wiki/x/rDTKfw.

This s updated quarterly and captures all user-facing updates made to the system. This typically includes new product releases, bug fixes, and small updates to the UI / UX.

GitHub

Since CommCare is fully open source software, all of CommCare’s open source code is freely accessible on Github at https://github.com/dimagi/.

CommCare Statuspage

https://status.commcarehq.org/

The Statuspage is used to keep up with:

  1. Scheduled downtime and maintenance windows

  2. Alerts of known issues on the platform, such as degradation or outage of services

We recommend subscribing to the Statuspage by clicking the "Subscribe to Updates" button found here. You can subscribe by email, text, or Slack!

Notifications

In-Product Notifications

Within CommCare HQ, Dimagi will periodically alert our users of announcements using the notification bell found here:

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This bell is used for:

  1. Alerts about important Dimagi / CommCare news 

  2. Important alerts regarding your subscription

  3. New feature announcements

  4. Miscellaneous opportunities to connect with other app builders!

CommCare User Forum

Stay up to date on your favorite CommCare User Forum threads by setting your preferred notifications.

CommCare Help Portal

The Help Portal is your one-stop shop to submit issues or feature requests to the CommCare Support Team as well as reach our Sales & Accounts team about questions related to your subscription and billing service. 

You can access the portal by navigating here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

Below, we outline the types of actions you can take within the portal:

  1. View all your existing requests

  2. Reach our Sales & Accounts Team

  3. Reach our CommCare Support Team

You will receive responses in your inbox when you submit a query via the help portal. 

For more information on submitting issues to CommCare Support, please see https://dimagi.atlassian.net/wiki/x/wy-Kfw.