Please jump to the relevant question:
CommCare Subscriptions
What are the differences in CommCare subscription plans?
By signing up for a CommCare software plan, you benefit from accessing a number of sophisticated features, better support, and secure cloud hosting. Our five software plans include various levels of user limits as well as cloud server support, advanced features, SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. To add more mobile users or to access more advanced features, you can upgrade to a higher-level software plan. If you need more advanced features but want to keep the same number of users, you will still have to upgrade to the higher-level software plan. For specific plan details, please see CommCare Pricing Overview . If you have any questions about these, please reach out to sales@dimagi.com
What support do I receive with my subscription?
Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.
You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ
Subscription Management
For more information, please visit Manage Your Subscription
What is the difference in monthly and annual subscriptions?
You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. For both Pay Monthly and Pay Annually plans, you can make your payments by following the instructions here: Payment Methods & Instructions Please refer to our Billing terms before signing up for a Pay Monthly or Pay Annually subscription. Term: All Pay Monthly plans have a minimum term of 30 days. After subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window. You can Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. You can also Pre-pay for the number of months of your choice and for any SMS or user credits by logging into CommCare → Settings → Current Subscription, and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription. The Billing Contacts of your subscription will receive a monthly invoice by email on the 1st day of the month for charges from the previous month. The invoice will include the software subscription plan fee and any on-demand charges for excess users or SMS, if incurred. Due Date: Payment is due in 30 days from the invoice issue date. Late Payments: Payment reminders will be sent to all Billing Contacts and Admins of your project space via email if an invoice remains unpaid. Your subscription will auto-pause if an invoice remains unpaid for 45 days from the date of issue. Term: All Pay Annually plans require prepayment towards the software plan fee for the full subscription term within 30 days of sign-up. If you cancel or downgrade within 30 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 30 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term. A prepayment invoice for your software plan fee will be issued and emailed to your Billing Contacts upon activation of your Pay Annually subscription. Any on-demand charges for excess users or SMS will be billed separately based on actual usage in the following month. If you prefer, you may also prepay for expected on-demand usage. Please contact us at accounts@dimagi.com if you would like to explore this option. Due Date: Payment is due in 30 days from the prepayment invoice issue date. Late Payments: Payment reminders will be sent to all Billing Contacts via email if a prepayment invoice remains unpaid. Your subscription will auto-pause if a prepayment invoice remains unpaid for 45 days from the date of issue.Pay Monthly Subscription
Pay Monthly Billing Process
Pay Annually Subscription
Pay Annually Invoicing Process
How do I create, renew, upgrade, or pause my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
What payment methods are accepted by CommCare?
Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .
How do I pay for my subscription?
Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.
Do I lose my credits when my subscription ends?
A note about pre-payment credits: Should your subscription end and you still have credits, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription is paused, your credits are still loaded onto your account and start getting debited again once you re-subscribe to a plan.
How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Receive-Payment-Notifications-&-Invoices
Other Questions
Does Dimagi offer discounts for CommCare plans?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
Does Dimagi offer special accounts for developers?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
I have another question that isn’t answered here.
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!