This page provides answers to your CommCare pricing questions.
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Have a subscription or pricing-related question but you’re not sure where to look? These FAQs may help! If you don’t find the answer to your question here, please feel free to email info@dimagi.com for pricing questions and accounts@dimagi.com if you are currently an account holder. |
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Payment Options
You have following payment options:
Monthly Billing
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Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.
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CommCare Subscriptions
What are the differences in CommCare subscription plans?
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What support do I receive with my subscription?
Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.
You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ
Subscription Management
For more information, please visit Manage Your Subscription
What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, pause, or cancel my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Please visit: https://dimagi.atlassian.net/wiki
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Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month. Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Annual Billing
All Pay Annual Plans come with a 12 month prepayment commitment and you are required to complete the advance payment within 30 days of your subscription start date. You can make an advance payment as per instructions provided to Prepay here: How to Pay by Credit Card or Wire Payment.
Monthly invoicing and payment process
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Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit.
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When will I receive my invoice? When is it due?
Unless prepaid with no additional SMS or user charges, your subscription Billing Contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges. Payment is due on the 30th of the month
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Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100
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Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.
Payment methods
Invoices can be paid via credit card, Electronic Fund Transfer (EFT), or check.
To make a pre or post - payment, follow the steps outlined at after service.
You can read more here: https://dimagi.atlassian.net/wiki/x/Gy7Kfw.
If you pre-pay by credit card, you will receive an email with a summary of your payment once the payment is processed
If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.
For any payments by check, they should be sent to the mailing address found on your invoice. Please make all checks out to “Dimagi”, and be sure to include invoice number and the project space name in the memo.
Updating Billing Contact Information
Billing Contacts will receive invoices, subscription reminders, and other billing updates. They do not have to be CommCareHQ web users. To change or update the Billing Contacts, please go to Project Settings > Billing information (on the left of the page), and update the information. If no billing contacts are entered, the invoices will by default be sent to the web admin users registered for this project space. To check the web admin users registered, go to Users> Web Users & Roles on www.commcarehq.org. If you have any other questions regarding your invoice, please contact us at accounts@dimagi.com.
In addition to updating your billing contact information, you also have the option of saving a new credit card that can be used for pre or post-payment for your account, and you can elect to use this card for monthly auto payment as well/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications
I just received my invoice and have additional fees for mobile users and SMS. What’s going on?
Please see our pricing page for more information: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2420015134/CommCare+Pricing+Overview#Additional-Information.
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
What payment methods are accepted by CommCare?
Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .
How do I pay for my subscription?
Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.
Do I lose my credits when my subscription ends?
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Subscription Management
For more information, please visit Manage Your Subscription
What are the differences in CommCare subscription plans?
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What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, or pause my subscription?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
What happens to my data and apps if I pause my subscription?
Please visit this page for more information:
How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/21439552992143956507/ManagePayment+YourMethods+Subscription#WhatInstructions#Confirm-toyour-doPayment-beforePermissions-you-pause-your-subscription%26-Notifications
Other Questions
Does Dimagi offer discounts for CommCare plans?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
Does Dimagi offer special accounts for developers?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
I have another question that isn’t answered here.
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!
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