Table of Contents
Confirm your Payment Permissions & Notifications
To ensure you can make payments for your CommCare subscription, please follow the steps below.
Verify Your Subscription
Ensure you are an Admin of your Project Space. Contact a current Admin user for an invitation if necessary.
Log into CommCare and go to Settings → Current Subscription.
Confirm your project is subscribed to a paid subscription (Standard, Pro, Advanced, or Enterprise).
If you have an Enterprise or a Grouped Subscription, you can access your Billing Statements via the Enterprise Console. You need to be an Enterprise Admin to be able to access the Billing Statements via the Enterprise Console.
Note: Onboarding invoices are not listed on CommCareHQ and are payable only by check or wire transfer/ACH as instructed in the invoices.
Sign Up for Payment Notifications
To ensure receipt of invoices, subscription reminders, and billing updates, sign up as a "Billing Contact" in CommCare. To update Billing Contacts, log into CommCare and go to Project Settings > Billing Information and update the details.If no billing contacts are entered, invoices will default to web admin users for the project space. To check registered web admin users, go to Users → Web Users & Roles.
Monthly Invoicing Process
Unless prepaid with no additional SMS or user charges, the billing contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges.
Due Date: Payment is due on the 30th of the month after service, unless the amount is below $100 and the total balance is under $100, in which case it is postponed until the balance reaches $100. The monthly invoice will show the total balance. For example, for September fees, the invoice is issued on October 1 and due on October 30, if the balance is at least $100.
Late Payments: If unpaid, a reminder email is sent. After 60 days overdue, a warning email precedes a subscription pause, losing project space access. Pending invoices' total balance can be seen on the latest invoice or generated anew in project settings.
Prepayment Policy - Paying Annually Plans
All Annual Price plans require a 12 month minimum advance payment towards the subscription plan fee (prepayment) commitment within 30 days of sign-up. You can prepay via any of the options listed under Payment Methods.
Note:
The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.
That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each time. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits separately.
If you cancel or downgrade within 90 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 90 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term.
Payment Methods
Below are instructions for how to pay for CommCare via a credit card, wire transfer, or Flywire.
Pay Via Credit Card
Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.
For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing. Simply check the “Use this card to autopay.”
How to Prepay by Credit Card
If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.
Prepayment - all Pay Annually Editions:
On the "Current Subscription" page, click the "Prepay by Credit Card" button.
Enter the total number of credits you'd like to prepay. This total should include the subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."
How to Postpay via Credit Card
If you would like to pay off your existing invoice via credit card, follow the instructions below. Please note that post-payment is only available for monthly plans, not annual plans.
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Wire Transfer
Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.
Generate a Prepayment Invoice via Wire Transfers
Buy credits in advance via wire transfer. If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.
On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.
Enter the total number of credits you'd like to prepay. This total should include the subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.
You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment.
Generate a Post Payment Invoice via Wire Transfer
Pay off your existing invoices via a wire transfer. Please note that post-payment is only available for monthly plans, not annual plans.
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."
You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment.
Flywire
Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email.
Please note that Flywire cannot process payments in USD. If you need to make a payment in USD, or if Flywire does not offer your preferred payment method for your country, please see above to pay by credit card or wire payment.
To access instructions, please click below to expand:
Beginning your Payment
Click the link on your invoice for International Payments: https://wl.flywire.com/?destination=DMG
Are you working directly with Dimagi for Project Implementation Services? If so, please make your international payments through Flywire here.
Enter the USD amount from your invoice
Note: You can pay for multiple invoices in one transaction by entering the full amount of all invoices you'd like to pay
Select the country you are paying from (this determines the currency of your transfer)
Select your payment method
Flywire offers different payment methods for different countries; you will see all available options displayed for the country of origin of your payment
Select your preferred payment method
The price that you see is the full and total cost of the transfer
Bank Transfer: You will receive Flywire’s bank details and instructions for transfer at the end of the payment experience. You will need to transfer funds to Flywire’s account as you would for any EFT transaction. Dimagi will be notified as soon as Flywire receives your payment, and your payment will be applied to your CommCare account
Credit/Debit Card: Enter your card details when prompted at the end of the payment experience. Dimagi will be notified that you have made payment, and your payment will be applied to your CommCare account.
Provide your customer information
Providing these details will help us reconcile payments with ease and make sure Flywire can compliantly pass payments from you to Dimagi. All fields with an asterisk are required.
Provide your payment information
Providing additional details about your invoice number and/or project space name helps Dimagi quickly identify the project for which you are paying and apply the appropriate credits to your account.
Enter your invoice number
Your invoice number is located in the top right corner of your invoice, and starts with INC- followed by 4 or 5 digits
If you do not have an invoice number or cannot locate your invoice number, you can provide your project space name in this field
Enter your project space name in the designated field
Your project space name can be located in the URL of your CommCare account and formatted as follows: project-space-name
Include any additional comments about your payment
For example, if you were making a single payment to cover more than one project space, you should include a list of all project spaces and how you would like the credits split in this field
Finalize Payment
Bank Transfer: You will be provided with bank transfer information at the end of the Flywire payment experience
Use these details to complete the transfer of funds on your online banking platform or at your local bank branch, whatever is easiest and most comfortable for you.
In most cases, because you are paying in your local currency, you will send a domestic wire, unless you have selected international bank transfer.
Credit Card:
Click the ‘Pay Now with Credit Card’ button.
Enter your card details into the pop-up window
The window will time out after 20 minutes of inactivity. Simply click the ‘Pay Now with Credit Card’ button again if your transaction times out
Payment Support
If you have any questions about processing your payment via Flywire, please click the Help button or visit the live chat support button on the bottom right hand corner of the page to connect with Flywire’s customer support team!