This page provides answers to your CommCare pricing questions.
Table of Contents
Payment Options
Monthly Billing
Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.
Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.
Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month. Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Annual Billing
All Pay Annual Plans come with a 12 month prepayment commitment and you are required to complete the advance payment within 30 days of your subscription start date. You can make an advance payment as per instructions provided to Prepay here: How to Pay by Credit Card or Wire Payment.
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
What payment methods are accepted by CommCare?
Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .
How do I pay for my subscription?
Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.
Do I lose my credits when my subscription ends?
A note about pre-payment credits: Should your subscription end and you still have credits, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription is paused, your credits are still loaded onto your account and start getting debited again once you re-subscribe to a plan.
How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Receive-Payment-Notifications-&-Invoices
Subscription Management
For more information, please visit Manage Your Subscription
What are the differences in CommCare subscription plans?
By signing up for a CommCare software plan, you benefit from accessing a number of sophisticated features, better support, and secure cloud hosting. Our five software plans include various levels of user limits as well as cloud server support, advanced features, SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. To add more mobile users or to access more advanced features, you can upgrade to a higher-level software plan. If you need more advanced features but want to keep the same number of users, you will still have to upgrade to the higher-level software plan. For specific plan details, please see CommCare Pricing Overview . If you have any questions about these, please reach out to sales@dimagi.com
What is the difference in monthly and annual subscriptions?
You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. For both monthly and annual plans, you can make your payments by following the instructions here: Payment Methods & Instructions Please refer to our Billing terms before signing up for a monthly or annually billed subscription. All Monthly billed plans require a 30 day minimum commitment. After subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window. Pre-pay for the number of months of your choice and for any SMS or user credits by logging into CommCare → Settings → Current Subscription, and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription. Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. All Annually billed plans require a 12 month minimum advance payment towards the subscription plan fee (pre-payment) commitment within 30 days of sign-up. Note: The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges. That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each month. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits. If you cancel or downgrade within 90 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 90 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term. Monthly Billing
Annual Billing
How do I create, renew, upgrade, or pause my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Other Questions
Does Dimagi offer discounts for CommCare plans?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
Does Dimagi offer special accounts for developers?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
I have another question that isn’t answered here.
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!