This page provides answers to your CommCare pricing questions.

Table of Contents

Payment Options

Monthly Billing

• Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.

• Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.

• Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month.  Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.

Annual Billing

• All Pay Annual Plans come with a 12 month prepayment commitment and you are required to complete the advance payment within 30 days of your subscription start date. You can make an advance payment as per instructions provided to Prepay here: How to Pay by Credit Card or Wire Payment.

Payment Methods

For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription

What payment methods are accepted by CommCare?

Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .

How do I pay for my subscription?

Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.

Do I lose my credits when my subscription ends?

How do I ensure that I receive any billing related notifications?

Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Receive-Payment-Notifications-&-Invoices

Subscription Management

For more information, please visit Manage Your Subscription

What are the differences in CommCare subscription plans?

What is the difference in monthly and annual subscriptions?

How do I create, renew, upgrade, or pause my subscription?

All of these steps are outlined on this page: Manage Your Subscription

What happens to my data and apps if I pause my subscription?

Please visit: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#What-to-do-before-you-pause-your-subscription

Other Questions

Does Dimagi offer discounts for CommCare plans?

Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.

Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.

Does Dimagi offer special accounts for developers?

Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com. 

I have another question that isn’t answered here.

If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!