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If you have admin access on your CommCareHQ project space, you can transfer/re-assign cases that are registered on one Mobile Workers case list to another Mobile Worker through the Data tab available at the top of CommCare HQ. 

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How to Reassign a select set of cases 


  1. Click the "Data" tab from the ribbon menu at the top of CommCare HQ and select "View All". 
  2. Click on "Reassign Cases" option on the left pane.
  3. Search for the cases you wish to reassign using the available filters options 
  4. Select the mobile worker or case sharing group or location you wish to reassign the cases to
  5. Then select "all" below "Reassign Cases" and then click on "Select all # cases", # indicates the number of cases returned from the search query for reassigning 

6. Then click on "Reassign" and a success status message will be displayed at the top of the page 

Use cases

  1. A Mobile Worker has been replaced or removed from the project and the new Mobile Worker requires the existing case list. 
  2. A case has migrated from one catchment area to another and therefore needs to be monitored by another Mobile Worker in your project.
  3. Multiple users are sharing case lists in a group (i.e. if you have case-sharing enabled for your project).
  4. You have re-organized usernames and would like to protect case lists. 
  5. A worker has accidentally registered cases under another Mobile Worker's log-in, or has registered cases in demo mode (note that you cannot easily distinguish among owners of demo cases, so carefully check that you are transferring the correct demo case)