If you have admin access on your CommCareHQ project space, you can transfer/re-assign cases that are registered on one Mobile Workers case list to another Mobile Worker through the Data tab available at the top of CommCare HQ.
How to Reassign a select set of cases
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- Click the "Data" tab from the ribbon menu at the top of CommCare HQ and select "View All".
- Click on "Reassign Cases" option on the left pane.
- Search for the cases you wish to reassign using the available filters options
- Select the mobile worker or case sharing group or location you wish to reassign the cases to
- Then select "all" below "Reassign Cases" and then click on "Select all # cases", # indicates the number of cases returned from the search query for reassigning
6. Then click on "Reassign" and a success status message will be displayed at the top of the page
Use cases
- A Mobile Worker has been replaced or removed from the project and the new Mobile Worker requires the existing case list.
- A case has migrated from one catchment area to another and therefore needs to be monitored by another Mobile Worker in your project.
- Multiple users are sharing case lists in a group (i.e. if you have case-sharing enabled for your project).
- You have re-organized usernames and would like to protect case lists.
- A worker has accidentally registered cases under another Mobile Worker's log-in, or has registered cases in demo mode (note that you cannot easily distinguish among owners of demo cases, so carefully check that you are transferring the correct demo case)
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