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This page provides step-by-step instructions for paying for your CommCare subscription via credit card, Electronic Fund Transfer (EFT) (including wire transfers), check, or FlyWire. For any questions related to your CommCare billing, please email accounts@dimagi.com. |
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Confirm your Payment Permissions & Notifications
To ensure you can make payments for your CommCare subscription, please follow the steps below.
Verify Your Subscription
Ensure you are an Admin of your Project Space. Contact a current Admin user for an invitation if necessary.
Log into CommCare and go to Settings → Current Subscription.
Confirm your project is subscribed to a paid subscription (Standard, Pro, Advanced, or Enterprise).
If you have an Enterprise or a Grouped Subscription, you can access your Billing Statements via the Enterprise Console. You need to be an Enterprise Admin to be able to access the Billing Statements via the Enterprise Console.
Note: Onboarding invoices are not listed on CommCareHQ and are payable only by check or wire transfer/ACH as instructed in the invoices.
Sign Up for Payment Notifications
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To ensure receipt of invoices, subscription reminders, and billing updates, sign up as a "Billing Contact" in CommCare. To update Billing Contacts, log into CommCare and go to Project Settings > Billing Information and update the details. If no billing contacts are entered, invoices will default to web admin users for the project space. To check registered web admin users, go to Users → Web Users & Roles. |
Monthly Invoicing Process
Unless prepaid with no additional SMS or user charges, the billing contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges.
Due Date: Payment is due on the 30th of the month after service, unless the amount is below $100 and the total balance is under $100, in which case it is postponed until the balance reaches $100. The monthly invoice will show the total balance. For example, for September fees, the invoice is issued on October 1 and due on October 30, if the balance is at least $100.
Late Payments: If unpaid, a reminder email is sent. After 60 days overdue, a warning email precedes a subscription pause, losing project space access. Pending invoices' total balance can be seen on the latest invoice or generated anew in project settings.
If you haven’t yet, please first review https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications to ensure your subscription is configured to receive invoices and other payment notifications.
Prepayment Policy - Paying Annually Plans
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The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.
That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each timemonth. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits separately.
If you cancel or downgrade within 90 30 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 90 30 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term.
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