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What Pricing Plans does Dimagi Offer?
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- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
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- Community: For projects in a pilot phase with a small group (up to 50) of mobile users that require very basic CommCare features.
- Standard: For projects with a medium set (up to 100) of mobile users that want to build in limited SMS workflows and have increased data security needs.
- Pro: For projects with a large group (up to 500) of mobile users that want to build in comprehensive SMS workflows and have increased reporting needs.
- Advanced: For projects scaling to an even larger group (up to 1,000) of mobile users that want the full CommCare feature set and dedicated support from Dimagi staff.
- Enterprise: For projects scaling regionally or country wide that require the full CommCare feature set. Your organization will receive discounted pricing and dedicated enterprise-level support from Dimagi.
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- An implementation service package (e.g. CommCare PLUS package) gets you direct support from Dimagi staff members. Dimagi staff will help with the development of new application features or custom reports, technical support, application building, project management, training, and implementation support.
- A software plan (e.g. Pro software plan) is paying a subscription to use CommCare on Dimagi's cloud servers. This includes cloud server support, access to advanced features and SMS capabilities, automated software updates, bug fixes and maintenance support, security updates, HIPAA compliance.
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- Dimagi's Gateway (Excluding Enterprise Level): Any additional messages beyond the monthly limit will be charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between .01 USD and .10 USD.
- Your Gateway (+Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $.01 (US) per message on all incoming and outgoing messages.
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At the end of each month, if you have incurred charges, you will receive an invoice. You can pay the invoice via credit card on CommCareHQ as follows:
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You can also choose to prepay for a subscription in advance:
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Dimagi can also accept ETF (wire or ACH payments). If you would like to pay via Wire Transfer or have any questions, please reach out to accounts@dimagi.com.
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Have a subscription or pricing-related question but you’re not sure where to look? These FAQs may help! If you don’t find the answer to your question here, please feel free to email info@dimagi.com for pricing questions and accounts@dimagi.com if you are currently an account holder. |
Please jump to the relevant question:
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CommCare Subscriptions
What are the differences in CommCare subscription plans?
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What support do I receive with my subscription?
Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.
You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ
Subscription Management
For more information, please visit Manage Your Subscription
What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, pause, or cancel my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
When will I receive my invoice? When is it due?
Unless prepaid with no additional SMS or user charges, your subscription Billing Contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges. Payment is due on the 30th of the month after service.
You can read more here: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications
I just received my invoice and have additional fees for mobile users and SMS. What’s going on?
Please see our pricing page for more information: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2420015134/CommCare+Pricing+Overview#Additional-Information.
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
What payment methods are accepted by CommCare?
Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .
How do I pay for my subscription?
Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.
Do I lose my credits when my subscription ends?
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How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Confirm-your-Payment-Permissions-%26-Notifications
Other Questions
Does Dimagi offer discounts for CommCare plans?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
Does Dimagi offer special accounts for developers?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare.
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To make a developer account request, please email information@dimagi.com.
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- When you receive that email, click the link provided to go to the subscription page, and hit the renew button. Choose the [Plan, in this case Standard] plan or higher, which you need to keep sending SMSs. Using the "renew" button ensures that your subscription will be renewed as soon as your current contract runs out. There will be no interruption in your use of [functionality].
- Once your new subscription begins, on the 1st of every month you'll receive an invoice with the charges you've incurred for that month. This includes the base fee for the software plan subscription, as well charges for any SMS or Users over the included limit. You can pay the invoice as per CommCare Pricing FAQs
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The easiest way to do this is to go to Project Settings > Current Subscription and click "Change Plan"
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Unless you have a services agreement, your software plan determines the level of support you receive from Dimagi.
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I have another question that isn’t answered here.
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!