On February 15, Dimagi notified CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go into effect until March 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
1. What Pricing Plans does Dimagi Offer?
- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. For specific plan details please see (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If your project requires support from Dimagi staff, you can purchase an implementation service package. Experienced Dimagi staff members will work with your team in-country to help develop mobile applications, provide implementation support, and build your staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. ALL implementation service packages include 12 months of software plans. See more here (http://www.commcarehq.org/service-packages/)
2. How are the Dimagi's new software plans different than before?
Our new software plans are based on a monthly subscription fee. We still offer a completely free version of CommCare. The "Community" edition of CommCare supports up to 50 mobile users and provides access to all the basic CommCare features. To add more mobile users or to access more advanced features, you can upgrade to a higher level software plan. Please see a list of our five software plans here, and refer to the CommCare Plan Details for additional details about each software plan's associated features. Dimagi now offers five software plans tailored to meet different partner and project needs.
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3. What is the difference between a software plan and an implementation service?
- An implementation service package (e.g. CommCare PLUS package) gets you direct support from Dimagi staff members. Dimagi staff will help with the development of new application features or custom reports, technical support, application building, project management, trainings, and provide implementation support.
- A software plan (e.g. the Pro software plan) is paying a subscription to use CommCare on Dimagi's cloud servers. This includes cloud server support, access to advanced features and SMS capabilities, automated software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more.
4. When does the new software plan go into effect?
The new software plans will go into effect March 1, 2014. Dimagi has shared the new software plans publicly on CommCareHQ.org as of August 1, 2013, in order to give advance notice of an upcoming change to our pricing.
5. What if I am using a feature now that will be in a pay-only software plan?
If your project is currently using a feature that is in a pay-only software plan, you need to sign up for that software plan to continue using the feature. This must be done once the software plans go into effect January 1, 2014. If you cannot afford the software plan, you must apply for a pro-bono plan by filling out this application
6. How does this impact existing partners? How will the software plans impact my ongoing contract or project with Dimagi?
If user fees were included in your existing contract with Dimagi, you will not be charged for a software plan until the completion of your existing contract. This is typically ~12 months from the contract's start date. If you have specific questions about this, please email your contact person at Dimagi or information@dimagi.com. 7. What if my organization can't afford a software plan?
Our "Community" software plan is completely free, supports up to 50 mobile users, and gives you access to all the basic CommCare features. If you would like to add more mobile users or to access more advanced features, Dimagi offers pro-bono software plans on a need-only basis. To make a need-based request, please complete the application.
8. Are the software plans flexible? Can I pick and choose certain software features from different software plans?
No. The software plans cannot be adjusted and are not customizable. Please see question number 7 for more information about what to do if you can't afford the current software plans.
9. Where can I find more information about the individual features?
Please see feature descriptions on the CommCare Plans page, or under the "Learn More" button on the Software Plans page. 10. What are the custom reports that are offered in the Pro, Advanced, and Enterprise software plans?
If your organization has a Pro, Advanced, or Enterprise software plan, you have the opportunity to contract with Dimagi to have custom reports built on CommCareHQ. If you subscribe to the "Community" or "Standard" software plans, custom reports are not available to your organization. In the future, we hope that other software developers and organizations will be able to build their own custom reports on CommCareHQ, but at this time Dimagi needs to be contracted to build out any custom reports and these can only be added under the Pro, Advanced, and Enterprise software plans.
11. What is the ballpark estimate for the per-message fee noted at the bottom of the table?
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12. What happens when I have more mobile users than the plan I'm in (e.g. what if I have 101 mobile users in my project space)? Do I have to jump to the next software plan?
No. If you exceed the number of mobile users included for free in your plan, you will be charged $1/month for each additional mobile user
13. Are there any limits to the number of "Web Users" my project can have with any of these software plans?
No. The software plans only limit the number of "mobile users" in each software plan. There is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see this page (CommCare Fundamentals - Web and Mobile Users) on our CommCare Help site. 14. How are payments made?
Starting April 1, 2014, Dimagi will mail invoices monthly to the billing address you provide.
15. Where does CommConnect fit into the CommCare software plans?
To learn about CommConnect pricing, please refer to the SMS (CommConnect) section in the software plans. CommConnect projects are available on all plans except for the "Community" software plan.
16. Where does CommTrack fit into the CommCare software plans?
CommTrack will be based on the same software plans but will be publicly available on its own website (www.commtrack.org) and customized to only include the relevant content. 17. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
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Have a subscription or pricing-related question but you’re not sure where to look? These FAQs may help! If you don’t find the answer to your question here, please feel free to email info@dimagi.com for pricing questions and accounts@dimagi.com if you are currently an account holder. |
Please jump to the relevant question:
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CommCare Subscriptions
What are the differences in CommCare subscription plans?
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What support do I receive with my subscription?
Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.
You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ
Subscription Management
For more information, please visit Manage Your Subscription
What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, pause, or cancel my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Please visit: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#What-to-do-before-you-pause-your-subscription
When will I receive my invoice? When is it due?
Unless prepaid with no additional SMS or user charges, your subscription Billing Contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges. Payment is due on the 30th of the month after service.
You can read more here: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications
I just received my invoice and have additional fees for mobile users and SMS. What’s going on?
Please see our pricing page for more information: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2420015134/CommCare+Pricing+Overview#Additional-Information.
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
What payment methods are accepted by CommCare?
Your CommCare subscription can be paid via credit card, wire transfer, or Flywire. For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription .
How do I pay for my subscription?
Please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription for instructions on how to pay your CommCare subscription.
Do I lose my credits when my subscription ends?
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How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Confirm-your-Payment-Permissions-%26-Notifications
Other Questions
Does Dimagi offer discounts for CommCare plans?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.
Does Dimagi offer special accounts for developers?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare.
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To make a developer account request, please email information@dimagi.com.
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19. How do I subscribe to a plan?
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I have another question that isn’t answered here.
If you have any other questions on pricing and payments, please reach out to accounts@dimagi.com and we would be happy to help you!
