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This page provides a high-level overview of how to create, renew, upgrade, downgrade, pause, or pause cancel your subscription in CommCare. For any additional questions, please email accounts@dimagi.com. |
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Pausing your annual subscription: To pause your subscription, go to Project Settings > Current Subscription and click “Change Plan” > Select “Pause Subscription”.
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A note about pre-payment credits: Should your subscription end and you still have credits, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription is paused, your credits are still loaded onto your account and start getting debited again once you re-subscribe to a plan. |
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Export Form and Case DataIn most cases, partners would like to retrieve their project data for future access - whether for further analysis, reporting or storage. Data exports on CommCare address this requirement. Export via Data tab
Export your data to a SQL database via Data Export Tool (DET)
Export your data to another system via CommCare APIs
Download Lookup Tables, Users and Organization DataData including lookup tables, organization hierarchies and locations, mobile and web user details can be exported as well for future reference after the CommCare subscription is paused. This is helpful in maintaining a track record of user management, user locations and any larger data sets in the form of lookup tables that lived outside of the applications built on the project space. Lookup Tables
Organization and Mobile User Data
Download Application SummaryApplication summaries provide a deep understanding of how data models, case configurations and workflows were setup on CommCare. These are useful to download to have a holistic view of your CommCare solution. Application summaries also help in understanding data structures better and align with project data exports.
Temporary Reactivation ProcessIn the event that your subscription has paused and you need access to your data, please send a request to accounts@dimagi.com to temporarily reactivate your subscription and also provide the following:
Please note that subscriptions can be temporarily unpaused free of cost for 7 days (weekends included) starting from the date of unpause confirmed in the request. If you require additional days beyond the free period, you will have to re-subscribe to a paid plan in order to retain data access. |
Cancel Your Subscription
If you wish to fully cancel the remainder of your subscription, you may do so simply by Pausing as per https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/edit-v2/2143955299#Pause-Your-Subscription.
Please note that cancellation is subject to billing terms as outlined above: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/edit-v2/2143955299#Select-an-Annual-or-Monthly-Subscription.
If you require additional support related to cancellation, please send a request to accounts@dimagi.com.