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Payment Options
You have following payment options:
Monthly Billing
Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.
Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.
Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month. Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
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All Pay Annual Plans come with a 12 month prepayment commitment and you are required to complete the advance payment within 30 days of your subscription start date. You can make an advance payment as per instructions provided to Prepay here: How to Pay by Credit Card or Wire Payment.
Monthly invoicing and payment process
Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit.
Due date: The payment is due on the 30th of the month following service, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance.
Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100
Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.
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Invoices can be paid via credit card, Electronic Fund Transfer (EFT), or check.
To make a pre or post - payment, follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.
If you pre-pay by credit card, you will receive an email with a summary of your payment once the payment is processed
If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.
For any payments by check, they should be sent to the mailing address found on your invoice. Please make all checks out to “Dimagi”, and be sure to include invoice number and the project space name in the memo.
Updating Billing Contact Information
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In addition to updating your billing contact information, you also have the option of saving a new credit card that can be used for pre or post-payment for your account, and you can elect to use this card for monthly auto payment as well.
Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
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How do I ensure that I receive any billing related notifications?
Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Receive-Payment-Notifications-&-Invoices
Subscription Management
For more information, please visit Manage Your Subscription
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How do I create, renew, upgrade, or pause my subscription?
Dimagi offers discounted software plans or features on a need-only basis. These are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a discounted plan by filling out this application.
Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Please visit this page for more information: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#What-to-do-before-you-pause-your-subscription
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