This page provides answers to your CommCare pricing questions.
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Have a subscription or pricing-related question but you’re not sure where to look? These FAQs may help! If you don’t find the answer to your question here, please feel free to email info@dimagi.com for pricing questions and accounts@dimagi.com if you are currently an account holder. |
Please jump to the relevant question:
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Payment Options
Monthly Billing
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Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.
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CommCare Subscriptions
What are the differences in CommCare subscription plans?
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What support do I receive with my subscription?
Dimagi offers our users various levels of Support, based upon their software plan and our Service Level Agreement (SLA). Your software plan helps us determine the response rate for these questions and the priority with which we solve them.
You can learn more in Dimagi Support Service Level Agreement (SLA) FAQ
Subscription Management
For more information, please visit Manage Your Subscription
What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, or pause my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Please visit: https://dimagi.atlassian.net/wiki
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Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month. Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Annual Billing
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Payment Methods
For more information, please visit https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Paying+your+Subscription
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Visit this page to sign up to receive invoices: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956507/Payment+Methods+Instructions#Receive-Payment-Notifications-&-Invoices
Subscription Management
For more information, please visit Manage Your Subscription
What are the differences in CommCare subscription plans?
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What is the difference in monthly and annual subscriptions?
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How do I create, renew, upgrade, or pause my subscription?
All of these steps are outlined on this page: Manage Your Subscription
What happens to my data and apps if I pause my subscription?
Other Questions
Does Dimagi offer discounts for CommCare plans?
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