Table of Contents
General Payment Information
Confirm your payment permissions
First, please make sure that you can make payments on behalf of your CommCare subscription. To do this, please:
Make sure you are an Admin of your Project Space. In order to do so, you must contact a current Admin user in your project space and request an invitation.
On the "Current Subscription" page for your project space https://www.commcarehq.org/a/*ProjectName*/settings/project/subscription/, verify that your project is currently subscribed to an existing paid plan such as Standard, Pro, Advanced, or Enterprise. For more information about pricing for plans, see https://www.commcarehq.org/pricing/.
For Enterprise and Grouped Subscriptions:
If you have an Enterprise or a Grouped Subscription, you will also have to make sure that in order to access your Billing Statements via the Enterprise Console .
Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.
Monthly Invoicing Process
Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit.
Due date: The payment is due on the 30th of the month following service, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance.
Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100
Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.
Receive Payment Notifications & Invoices
In order to ensure that you receive invoices, subscription reminders, and other billing updates, make sure that you are signed up as a “Billing Contact” in CommCare.
To change or update the Billing Contacts, please go to Project Settings > Billing information (on the left of the page), and update the information.
If no billing contacts are entered, the invoices will by default be sent to the web admin users registered for this project space. To check the web admin users registered, go to Users> Web Users & Roles on www.commcarehq.org. If you have any other questions regarding your invoice, please contact us at accounts@dimagi.com.
Payment Methods
Pay Via Credit Card
Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.
For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing.
How to Prepay by Credit Card
If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.
On the "Current Subscription" page, click the "Prepay by Credit Card" button.
Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."
How to Postpay via Credit Card
If you would like to pay off your existing invoice via credit card, follow the instructions below.
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Wire Transfer
Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.
Generate a Prepayment Invoice via Wire Transfers
Buy credits in advance via wire transfer. If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.
On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.
Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.
You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment.
Generate a Post Payment Invoice via Wire Transfer
Pay off your existing invoices via a wire transfer.
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."
You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment.
Paying with Flywire (International Customers)
Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email.
Please note that Flywire cannot process payments in USD. If you need to make a payment in USD, or if Flywire does not offer your preferred payment method for your country, please see above to pay by credit card or wire payment.
To access instructions, please click below to expand:
Beginning your Payment
Click the link on your invoice for International Payments: https://wl.flywire.com/?destination=DMG
Are you working directly with Dimagi for Project Implementation Services? If so, please make your international payments through Flywire here.
Enter the USD amount from your invoice
Note: You can pay for multiple invoices in one transaction by entering the full amount of all invoices you'd like to pay
Select the country you are paying from (this determines the currency of your transfer)
Select your payment method
Flywire offers different payment methods for different countries; you will see all available options displayed for the country of origin of your payment
Select your preferred payment method
The price that you see is the full and total cost of the transfer
Bank Transfer: You will receive Flywire’s bank details and instructions for transfer at the end of the payment experience. You will need to transfer funds to Flywire’s account as you would for any EFT transaction. Dimagi will be notified as soon as Flywire receives your payment, and your payment will be applied to your CommCare account
Credit/Debit Card: Enter your card details when prompted at the end of the payment experience. Dimagi will be notified that you have made payment, and your payment will be applied to your CommCare account.
Provide your customer information
Providing these details will help us reconcile payments with ease and make sure Flywire can compliantly pass payments from you to Dimagi. All fields with an asterisk are required.
Provide your payment information
Providing additional details about your invoice number and/or project space name helps Dimagi quickly identify the project for which you are paying and apply the appropriate credits to your account.
Enter your invoice number
Your invoice number is located in the top right corner of your invoice, and starts with INC- followed by 4 or 5 digits
If you do not have an invoice number or cannot locate your invoice number, you can provide your project space name in this field
Enter your project space name in the designated field
Your project space name can be located in the URL of your CommCare account and formatted as follows: project-space-name
Include any additional comments about your payment
For example, if you were making a single payment to cover more than one project space, you should include a list of all project spaces and how you would like the credits split in this field
Finalize Payment
Bank Transfer: You will be provided with bank transfer information at the end of the Flywire payment experience
Use these details to complete the transfer of funds on your online banking platform or at your local bank branch, whatever is easiest and most comfortable for you.
In most cases, because you are paying in your local currency, you will send a domestic wire, unless you have selected international bank transfer.
Credit Card:
Click the ‘Pay Now with Credit Card’ button.
Enter your card details into the pop-up window
The window will time out after 20 minutes of inactivity. Simply click the ‘Pay Now with Credit Card’ button again if your transaction times out
Payment Support
If you have any questions about processing your payment via Flywire, please click the Help button or visit the live chat support button on the bottom right hand corner of the page to connect with Flywire’s customer support team!