This section shares resources for troubleshooting technical issues and provides answers to frequently asked technical questions.
Have a technical problem? This page will help you find a solution.
CommCareHQ Support
Errors in Building Applications - helps you to interpret and understand error messages encountered while building apps
CommCareHQ Website Status - is CommCareHQ down/not working or is it just your system? Check this website to see the current system status
Delete or Hide a Project - what to do if you no longer want your project or created a project by accident
CommCare Mobile Support
CommCare for Android Smartphones
CommCare Android Troubleshooting
CommCare Mobile for Feature Phones
There are a number of ways for the CommCare application to end up in a non-functional state. The following workflow should help identify and solve most major issues:
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Troubleshooting Documents
The information provided below can also be accessed through the following links
Troubleshooting for Field Implementer - English
Troubleshooting for Field Implementer - Hindi
Troubleshooting for Health Care Worker - English
Troubleshooting for Health Care Worker - Hindi