CommTrack is a vertical product built on CommCare platform. Troubleshooting is mostly the same with CommCare. More info here CommCare Android Troubleshooting
User Support
Organizations can start using CommTrack available on Exchange after Dimagi’s engineers develop a mobile application. As new features are implemented and tested, they will be pushed to the production site and made available on CommTrack(Beta). Community support will always be available to organizations and users regardless of whether they are under a contract. Dimagi supports commtrack-users@googlegroup.com, an online community of Dimagi engineers and CommTrack users that provides support to all application users. In addition, an active CommTrack Help Site (help.commcarehq.org) will provide additional training and support information to new users as they learn about CommTrack.