On February 15, Dimagi notified CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go into effect until March 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
1. What Pricing Plans does Dimagi Offer?
- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
2. How are the Dimagi's new software plans different than before?
Our new software plans are based on a monthly subscription fee. We still offer a completely free version of CommCare. The "Community" edition of CommCare supports up to 50 mobile users and provides access to all the basic CommCare features. To add more mobile users or to access more advanced features, you can upgrade to a higher software plan. Please see a list of our five software plans here, and refer to the CommCare Plan Details for additional details about each software plan's associated features.
Dimagi now offers five software plans tailored to meet different partner and project needs.
- Community: For projects in a pilot phase with a small group (up to 50) of mobile users that require very basic CommCare features.
- Standard: For projects with a medium set (up to 100) of mobile users that want to build in limited SMS workflows and have increased data security needs.
- Pro: For projects with a large group (up to 500) of mobile users that want to build in comprehensive SMS workflows and have increased reporting needs.
- Advanced: For projects scaling to an even larger group (up to 1,000) of mobile users that want the full CommCare feature set and dedicated support from Dimagi staff.
- Enterprise: For projects scaling regionally or country wide that require the full CommCare feature set. Your organization will receive discounted pricing and dedicated enterprise-level support from Dimagi.
3. What is the difference between a software plan and an implementation service?
- An implementation service package (e.g. CommCare PLUS package) gets you direct support from Dimagi staff members. Dimagi staff will help with the development of new application features or custom reports, technical support, application building, project management, training, and implementation support.
- A software plan (e.g. Pro software plan) is paying a subscription to use CommCare on Dimagi's cloud servers. This includes cloud server support, access to advanced features and SMS capabilities, automated software updates, bug fixes and maintenance support, security updates, HIPAA compliance.
. When does the new software plan go into effect?
The new software plans will go into effect March 1, 2014. Dimagi has shared the new software plans publicly on CommCareHQ.org as of August 1, 2013, in order to give advance notice of an upcoming change to our pricing.
. What if I am using a feature now that will be in a pay-only software plan?
If your project is currently using a feature that is in a pay-only software plan, you need to sign up for that software plan to continue using the feature. This must be done once the software plans go into effect January 1, 2014. If you cannot afford the software plan, you must apply for a pro-bono plan by filling out this application
. How does this impact existing partners? How will the software plans impact my ongoing contract or project with Dimagi?
If user fees were included in your existing contract with Dimagi, you will not be charged for a software plan until the completion of your existing contract. This is typically ~12 months from the contract's start date. If you have specific questions about this, please email your contact person at Dimagi or information@dimagi.com.
. What if my organization can't afford a software plan?
Our "Community" software plan is completely free, supports up to 50 mobile users, and gives you access to all the basic CommCare features. If you would like to add more mobile users or to access more advanced features, Dimagi offers pro-bono software plans on a need-only basis. To make a need-based request, please complete the application.
. Are the software plans flexible?
No. The software plans are not customizable. Please see question number for more information about what to do if you can't afford the current software plans.
. Where can I find more information about the individual features?
Please see feature descriptions on the CommCare Plans page, or under the "Learn More" button on the Software Plans page.
1. What are the custom reports that are offered in the Pro, Advanced, and Enterprise software plans?
If your organization has a Pro, Advanced, or Enterprise software plan, you have the opportunity to contract with Dimagi to have custom reports built on CommCareHQ. If you subscribe to the "Community" or "Standard" software plans, custom reports are not available to your organization.
1. What is the ballpark estimate for the per-message fee noted at the bottom of the table?
- Dimagi's Gateway (Excluding Enterprise Level): Any additional messages beyond the monthly limit will be charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between .01 USD and .10 USD.
- Your Gateway (+Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $.01 (US) per message on all incoming and outgoing messages.
1. What happens when I have mobile users in my project space? Do I have to jump to the next software plan?
No. If you exceed the number of mobile users included for free in your plan, you will be charged $1/month for each additional mobile user
1. Are there any limits to the number of "Web Users" my project can have with any of these software plans?
No. The software plans only limit the number of "mobile users" in each software plan. There is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see this page (CommCare Fundamentals - Web and Mobile Users) on our CommCare Help site.
14. How are payments made?
Starting April 1, 2014, Dimagi will mail invoices monthly to the billing address you provide.
15. Where does CommConnect fit into the CommCare software plans?
To learn about CommConnect pricing, please refer to the SMS (CommConnect) section in the software plans. CommConnect projects are available on all plans except for the "Community" software plan.
16. Where does CommTrack fit into the CommCare software plans?
CommTrack will be based on the same software plans but will be publicly available on its own website (www.commtrack.org) and customized to only include the relevant content.
17. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
18. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.