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This page describes the ways to close cases in CommCare

Table of Contents

Close Cases Manually

If you need to close a case that was opened erroneously and cannot or do not want to have the mobile user close the case, it is possible to manually close the case from CommCareHQ.

Locate the case by using the Case List report. At the bottom of the page, below all of the case properties is the Close Case button. After pushing the button you will see a message at the top of the screen confirming that the case was closed. Note that the closed-on date will populate.

In order to undo the closing of the case go to the Case History and select the most recent form (it will say "system" in the Form column). Click on the "Archive Form" button to re-open the case.

Closing cases through an Excel Import

The Excel importer also has the ability to close cases. To do this, add a column to your Excel file to specify which cases to the excel file to be mapped to the case and supply case or external id's for matching. In the following table, cases 1001 and 1002 will both be closed, but 1003 will not. Note that the close property needs to be added manually to your excel file.