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This page hosts some of the most common Frequently Asked questions about CommCare, pointing you to the right part of the help site to get started. |
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Setting Up Your CommCare Application
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Deciphering CommCare Errors
I’m getting an error while building my application. What do I do?
Check out this page to see if you can diagnose your application building error: Application Building Errors Building an Application
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I’m getting an error on my phone while using CommCare. What does it mean?
Check out this page to see if you can diagnose your error: CommCare Android Troubleshooting
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User Management
Read more here: User Management
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No, usernames are not case sensitive
Installing CommCare
If the CommCare mobile application login expires within 24hrs, how can users login again if they are offline?
As long as you login the first time to the mobile device with internet access, logins in the future will not require internet.
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Application Installation
Read more here:Device Application Installation & Guidance
What kind of phone can deploy CommCare?
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Please see the following guidance here on how to Preparing Android Devices and Installing CommCare on Android Devices
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CommCare
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If the CommCare mobile application login expires within 24hrs, how can users login again if they are offline?
As long as you login the first time to the mobile device with internet access, logins in the future will not require internet.
Data
Is there a limit to the number of surveys I can submit?
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Yes, CommCare supports SMS. you can read more about CommCare’s messaging capabilities here: CommCare Messaging
You can also see CommCare Messaging Frequently Asked Questions
I’m getting an error in the CommCare App.
CommCare Android Troubleshooting : Help decipher errors running CommCare on your mobile application
I have questions about my CommCare data
Please read more here: Data Management / Data Analysis & Visualization / Data Security
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Administrative Questions
See here for more information: Administrative & IT Settings
Can I setup my own CommCare server?
Yes. You can read more here: Self-Hosting CommCare Hosting
Is the CommCare Website down?
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You’re welcome to check out this page CommCare Pricing FAQs or contact sales@dimagi.com.
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Does Dimagi offer services in addition to the included support? How much does it cost?
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Please see Support & Services
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Read more at Data Security
Data Security
Where can I find the Security Policy for CommCare?
Please see Support & Services