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Table of Contents
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Excerpt
nameSubscription Type

By signing up for a CommCare software plan, you benefit from accessing a number of sophisticated features, better support, and secure cloud hosting. Our five software plans include various levels of user limits as well as cloud server support, advanced features, SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. 

To add more mobile users or to access more advanced features, you can upgrade to a higher-level software plan. If you need more advanced features but want to keep the same number of users, you will still have to upgrade to the higher-level software plan.

For specific plan details, please see CommCare Pricing Overview . If you have any questions about these, please reach out to info@dimagisales@dimagi.com

Select an Annual or Monthly Subscription

Excerpt
nameSubscription Cadence

You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. Please refer to our Billing terms before signing up for a monthly or annually billed subscription. For both monthly and annual plans, you can make your payments by following the instructions here: Payment Methods & Instructions

Please refer to our Billing terms before signing up for a monthly or annually billed subscription.

Monthly Billing

All Monthly billed plans require a 30 day minimum commitment. After subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window.

  • Pre-pay for the number of months of your choice and for any SMS or user credits by logging into CommCare → Settings → Current Subscription, and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.

  • Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.

Annual Billing

All Annually billed plans require a 12 month minimum advance payment towards the subscription plan fee (pre-payment) commitment within 30 days of sign-up.

Note:

  • The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.

  • That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each month. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits.

  • If you cancel or downgrade within 90 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 90 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term. 

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Please note that you need to create a project space before you can subscribe to a software plan. Learn how to create a project space at 1f3c1Get Started!.

  • Log into CommCareHQ and go to the project space you want to subscribe to a plan. 

  • Click the Settings wheel at the top right of the page, then click "Current Subscription".

  • Click the blue "Change Plan" button and select and confirm your planclick on the “Sign up” button

    • if you are new to CommCare and not sure which plan might suit your requirement, you have the options to either “Request a Trial” or start with the CommCare Community Plan

    • if you know what you need, you can select the link to “Get started here!”

  • Create your account

  • Name your first project space - this will create a new project space for you

  • Activate your account by validating your email

  • Select your subscription plan and you’re all set to go!

    • if you would like a Pay Monthly Plan, move the toggle to Pay Monthly, select the edition you need, confrim your plan and you’re all set

    • if you would like a Pay Annually Plan, move the toggle to Pay Annually, click on “Talk to Sales”and someone from our team will get in touch with you to guide you on your Pay Annually Plan

Learn how to start building your application at 1f3c1Get Started!.

Confirm Your Payment Permissions & Notifications

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 Click the "Change Plan" button and choose the plan that's right for you. Image Removed

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Pause Your Subscription

In some cases, it’s possible that you may want to pause your subscription.

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Pausing your annual subscription: To pause your subscription, go to Project Settings > Current Subscription and click “Change Plan” > Select “Pause Subscription”please reach out to accounts@dimagi.com and we will pause your annual subscription for you. Your prepaid credits will be put on hold based on your pause schedule. To resume your annual subscription, please reach out to accounts@dimagi.com.

Excerpt
namePrepayment Credits

A note about pre-payment credits: Should your subscription end and you still have credits, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription is paused, your credits are still loaded onto your account and start getting debited again once you re-subscribe to a plan.

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