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Confirm your Payment Permissions & Notifications

To ensure you can make payments for your CommCare subscription, please follow the steps below.

Verify Your Subscription

1. Ensure you are an Admin of your Project Space. Contact a current Admin user for an invitation if necessary.

2. Log into CommCare and go to Settings → Current Subscription.

3. Confirm your project is subscribed to a paid subscription (Standard, Pro, Advanced, or Enterprise).

   1.  If you have an Enterprise or a Grouped Subscription, you can access your Billing Statements via the Enterprise Console

4. Note: Onboarding invoices are not listed on CommCareHQ and are payable only by check or wire transfer/ACH as instructed in the invoices.

Sign Up for Payment Notifications

Monthly Invoicing Process

Unless prepaid with no additional SMS or user charges, the billing contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges.

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Due Date: Payment is due on the 30th of the month after service, unless the amount is below $100 and the total balance is under $100, in which case it is postponed until the balance reaches $100. The monthly invoice will show the total balance. For example, for September fees, the invoice is issued on October 1 and due on October 30, if the balance is at least $100.

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If you haven’t yet, please first review https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications to ensure your subscription is configured to receive invoices and other payment notifications.

Prepayment Policy - Paying Annually Plans

All Annual Price plans require a 12 month minimum advance payment towards the subscription plan fee (prepayment) commitment within 30 days of sign-up. You can prepay via any of the options listed under Payment Methods.

Note:

• The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.

• That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each month. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits separately.

• If you cancel or downgrade within 30 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 30 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term. 

Payment Methods

Below are instructions for how to pay for CommCare via a credit card, wire transfer, or Flywire.

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If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.

Prepayment - all Pay Annually Editions:

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On the "Current Subscription" page, click the "Prepay by Credit Card" button. Enter the total number of credits you'd like to prepay. This total should include the software subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."

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title Expand for Instructions
On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button. Enter the total number of credits you'd like to prepay. This total should include the software subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.  You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment.

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