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This page provides step-by-step instructions for paying for your CommCare subscription via credit card, Electronic Fund Transfer (EFT) (including wire transfers), check, or FlyWire. For any questions related to your CommCare billing, please email accounts@dimagi.com. |
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General Payment Information
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Confirm your
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First, please make sure that you can make payments on behalf of your CommCare subscription. To do this, please:
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Make sure you are an Admin of your Project Space. In order to do so, you must contact a current Admin user in your project space and request an invitation.
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Payment Permissions & Notifications
If you haven’t yet, please first review https://
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For Enterprise and Grouped Subscriptions:
If you have an Enterprise or a Grouped Subscription, you will also have to make sure that in order to access your Billing Statements via the Enterprise Console .
Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.
Monthly Invoicing Process
Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit.
Due date: The payment is due on the 30th of the month following service, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance.
Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100
Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.
Receive Payment Notifications & Invoices
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In order to ensure that you receive invoices, subscription reminders, and other billing updates, make sure that you are signed up as a “Billing Contact” in CommCare.
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Payment Methods
2143955299/Manage+Your+Subscription#Confirm-Your-Payment-Permissions-%26-Notifications to ensure your subscription is configured to receive invoices and other payment notifications.
Prepayment Policy - Paying Annually Plans
All Annual Price plans require a 12 month minimum advance payment towards the subscription plan fee (prepayment) commitment within 30 days of sign-up. You can prepay via any of the options listed under Payment Methods.
Note:
The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.
That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each month. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits separately.
If you cancel or downgrade within 30 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 30 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term.
Payment Methods
Below are instructions for how to pay for CommCare via a credit card, wire transfer, or Flywire.
Pay Via Credit Card
Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.
For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing. Simply check the “Use this card to autopay.”
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How to Prepay by Credit Card
If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.
Prepayment - all Pay Annually Editions:
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On the "Current Subscription" page, click the "Prepay by Credit Card" button.  Enter the total number of credits you'd like to prepay. This total should include the software subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."  |
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If you would like to pay off your existing invoice via credit card, follow the instructions below. Please note that post-payment is only available for monthly plans, not annual plans.
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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/. For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.  Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices.  Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.  |
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Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.
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Generate a Prepayment Invoice via Wire Transfers
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On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.  Enter the total number of credits you'd like to prepay. This total should include the software subscription plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.  You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment. |
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Pay off your existing invoices via a wire transfer. Please note that post-payment is only available for monthly plans, not annual plans.
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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/. For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.  Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.  Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."  You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment. |
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Flywire
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Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email.
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