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- This feature only manages conditional alerts that send SMS content. It does not handle email, SMS surveys, or custom SMS content.
- This feature only edits existing rules. It does not add new rules or delete rules.
- You cannot update rules that are currently being processed.
- Only languages specified in Messaging > Settings > Languages will appear in the download. Similarly, any languages not specified in Messaging > Settings > Languages (e.g., a language that has been deleted) will not be updated even if included in the upload.
- For translated rules, messages may not be blank for any language. For rules that are not translated, the single message may not be blank.
- Custom schedule handling
- If the existing rule’s messages are all on the same sheet, you can update any of them and can move all of them to the other sheet. You can’t move only some of them to the other sheet.
- If the existing rule’s messages are split between sheets, you can move messages between sheets only if you’re moving all of the messages from one sheet to the other sheet (and it’s important to be careful, because they will be matched based on order, so if you have a rule with events A, B, and C, and A and C are translated but B is not, if you want to move B to the translated sheet you need to insert the B row between A and C).