CommTrack is a vertical product built on CommCare platform. Troubleshooting is mostly the same with CommCare. More info here CommCare Android Troubleshooting
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User Community
Organizations can start using CommTrack CommCare Supply available on Exchange after Dimagi’s engineers develop a mobile application. As new features are implemented and tested, they will be pushed to the production site and made available on CommTrackCommCare Supply(Beta). Community support will always be available to organizations and users regardless of whether they are under a contract. Dimagi supports commtrackCommCare Supply-users@googlegroup.com, an online community of Dimagi engineers and CommTrack CommCare Supply users that provides support to all application users. In addition, an active CommTrack Help CommCare Supply Help Site (help.commcarehq.org) will provide additional training and support information to new users as they learn about CommTrack.about CommCare Supply.
Report an Issue
If you encounter any buggy issue, click 'Report an issue' on the bottom of the page you are currently on.
CommCare Supply support team will respond and help look into the issue within 24 hours. It would be very helpful if you could provide as much information about what happened as possible when reporting the issue. You may also add the email of a colleague, supervisor or Dimagi member who is familiar with your project to the report's "Other recipients" field. This person will then be notified of the report submission and will be able to track the response and progress of troubleshooting. An email is automatically sent to the person submitting the report confirming receipt and providing the report tracking number.
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