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Getting Set Up to Pay

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Payment permissions

First, please make sure that you can make payments on behalf of your CommCare subscription. To do this, please:

1. Make sure you are an Admin of your Project Space. In order to do so, you must contact a current Admin user in your project space and request an invitation.

2. On the "Current Subscription" page for your project space https://www.commcarehq.org/a/*ProjectName*/settings/project/subscription/, verify Log into CommCare, and go to Settings → Current Subscription.

3. Verify that your project is currently subscribed to an existing paid plan subscription such as Standard, Pro, Advanced, or Enterprise. For more information about pricing for plans, see https://www.commcarehq.org/pricing/.

4. For Enterprise and Grouped Subscriptions:

   1.  If you have an Enterprise or a Grouped Subscription, you will also have to make sure that in order to access your Billing Statements via the Enterprise Console .

Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.

Payment Notifications

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