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Getting Set Up to Pay
The steps below will help ensure that you are set up to pay your subscription in CommCare.
Confirm your Payment
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Permissions & Notifications
To ensure you can make payments on behalf of for your CommCare subscription. To do this, please:
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Verify Your Subscription
Ensure you are an Admin of your Project Space. In order to do so, you must contact Contact a current Admin user in your project space and request for an invitation if necessary.
Log into CommCare , and go to Settings → Current Subscription.
Verify that Confirm your project is currently subscribed to an existing a paid subscription such as (Standard, Pro, Advanced, or Enterprise).
For Enterprise and Grouped Subscriptions:
If you have an Enterprise or a Grouped Subscription, you
will also have to make sure that in order tocan access your Billing Statements via the Enterprise Console
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Note: Onboarding invoices are not listed in on CommCareHQ and are payable only by check or wire transfer/ACH instructions provided in all Onboarding as instructed in the invoices.
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Sign
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Up for Payment Notifications
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In order to ensure that you receive To ensure receipt of invoices, subscription reminders, and other billing updates, make sure that you are signed sign up as a “Billing Contact” "Billing Contact" in CommCare. To change orupdate theBilling Contacts, pleaselog into CommCare and go to Project Settings > Billing information (on the left of the page),Information and update the informationdetails. If no billing contacts are entered, theinvoices will bydefault be sentto theweb admin users registeredfor thisthe project space. To check theregistered web admin users registered, go to Users>Users → Web Users & Roles on www.commcarehq. org. If you have any other questions regarding your invoice, please contact us at accounts@dimagi.com. |
Monthly Invoicing Process
Unless prepaid with no additional SMS or user charges, the billing contact will receive a monthly invoice by email on the 1st for charges from the previous month. This includes the base software subscription fee and any SMS or excess user charges.
Due Date: Payment is due on the 30th of the month after service, unless the amount is below $100 and the total balance is under $100, in which case it is postponed until the balance reaches $100. The monthly invoice will show the total balance. For example, for September fees, the invoice is issued on October 1 and due on October 30, if the balance is at least $100.
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