Page Comparison

Fees for additional users

• Mobile users: Each plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. Read more about archiving users on https://dimagi.atlassian.net/wiki/x/uCnKfw. If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user.

• Web users: There is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see this page (CommCare Fundamentals - Web and Mobile Users) on our CommCare Help site. https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143957921/Roles+and+Permissions+Overview#Mobile-Workers-vs.-Web-Users

Fees for SMS

Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity

• Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between .01 USD and .10 USD.

• Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $.01 (US) per message on all incoming and outgoing messages.
  

* Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered beneficiaries, or end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ.

Subscribing to a software plan

• Please note that you need to create a project space before you can subscribe to a software plan. Learn how to create a project space at https://dimagi.atlassian.net/wiki/x/fCXKfw.

• Log into CommCareHQ and go to the project space you want to subscribe to a plan. 

• Click the settings wheel at the top right of the page, then click "Current Subscription".

• Click the blue "Change Plan" button and select and confirm your plan.

• Please note that your invoice will be sent to your Billing Contact. To make sure the billing contact information is accurate, visit your Project settings>Billing Information page. If there aren’t any Billing Contact, invoices will by default be sent to the web admin users on the project.

Monthly and Annual Billing

• You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing.

• 30 day minimum commitment for Monthly billing: Please note that all Monthly billed plans require a 30 day minimum commitment. In other words, after subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window.

• Important: Please refer to our Billing terms before signing up for a monthly or annually billed subscription.

Applying for a pro-bono plan or feature

Dimagi offers pro-bono software plans or features on a need-only basis. Pro bono applications are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a pro-bono plan by filling out this application.

Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features.

Applying for a developer plan

Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com. 

Extending the software plan you had as part of an Implementation Bundle

If your service agreement with Dimagi is about to end but you would like to retain your CommCare HQ subscription and keep your existing functionalities, you should follow these steps:

• One month before your contract end date, you will receive a reminder email from CommCareHQ mentioning that your contracted subscription is about to end.

• When you receive the email, click the link provided to go to the subscription page (https://www.commcarehq.org/a/[project name]/settings/project/subscription/), and hit the renew button. Choose your current plan or a higher plan if other functionalities will be needed. Using the "renew" button ensures that your subscription will be renewed as soon as your current contract runs out and that there will be no interruption in your use of functionalities. Even if you renew before the end of your contract, you won’t get charged for the new plan until the current one expires. 

Upgrading or downgrading to another software plan

Monthly Billing:

You can upgrade to another software plan at any time. Please note that:

• All upgrades require a 30 day minimum commitment. You will not be able to downgrade your subscription before your subscription has been active for at least 30 days.

• The subscription will take effect as soon as you make the change in your project settings. If you change your subscription in the middle of the month, you will only be billed for the portion of the month when your subscription was active.

• If you downgrade to a lower-level subscription, please note that the features that were only available in the higher subscription level will be made inactive. 

To upgrade or downgrade, go to Project Settings > Current Subscription > Change Plan

Annual Billing:

• To upgrade or downgrade, go to Project Settings > Current Subscription and click Talk to Sales. We will respond back as soon as we can.

Pausing a subscription

Monthly Billing:

All monthly subscriptions require a minimum 30 day commitment. You can pause a subscription at any time after the first 30 days by navigating to Project Settings > Current Subscription > Change Plan and selecting the Pause Subscription option.

What happens after your subscription gets paused?

• You will lose access to your project space, but you will be able to re-subscribe any time in the future.

• You will no longer be billed. However, based on your payment method you may have an open invoice for the service provided this month.

• Re-subscribing will restore full access to your project space, including your data, apps, report, and configurations.

Annual Billing:

• To end your subscription, go to Project Settings > Current Subscription and click "Talk to Sales". We will respond back as soon as we can.