Understanding Dimagi’s offerings
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| Starting and subscribing |
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| Starting and subscribing |
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Starting and managing your subscription to a software plan |
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Subscribing to a software plan | Please note that you need to create a project space before you can subscribe to a software plan. Learn how to create a project space at https://dimagi.atlassian.net/wiki/x/fCXKfw. Log into CommCareHQ and go to the project space you want to subscribe to a plan. Click the settings wheel at the top right of the page, then click "Current Subscription". Click the blue "Change Plan" button and select and confirm your plan. Please note that your invoice will be sent to your Billing Contact. To make sure the billing contact information is accurate, visit your Project settings>Billing Information page. If there aren’t any Billing Contact, invoices will by default be sent to the web admin users on the project.
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Monthly and Annual Billing | You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. 30 day minimum commitment for Monthly billing: Please note that all Monthly billed plans require a 30 day minimum commitment. In other words, after subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window. Important: Please refer to our Billing terms before signing up for a monthly or annually billed subscription.
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Applying for a pro-bono plan or feature | Dimagi offers pro-bono software plans or features on a need-only basis. Pro bono applications are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a pro-bono plan by filling out this application. Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features. |
Applying for a developer plan | Anchor |
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| Developer plan |
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| Developer plan |
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| Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
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| Subscription extension |
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| Subscription extension |
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Extending the software plan you had as part of an Implementation Bundle | If your service agreement with Dimagi is about to end but you would like to retain your CommCare HQ subscription and keep your existing functionalities, you should follow these steps: One month before your contract end date, you will receive a reminder email from CommCareHQ mentioning that your contracted subscription is about to end. When you receive the email, click the link provided to go to the subscription page (https://www.commcarehq.org/a/[project name]/settings/project/subscription/), and hit the renew button. Choose your current plan or a higher plan if other functionalities will be needed. Using the "renew" button ensures that your subscription will be renewed as soon as your current contract runs out and that there will be no interruption in your use of functionalities. Even if you renew before the end of your contract, you won’t get charged for the new plan until the current one expires.
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| Upgrade/Downgrade |
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| Upgrade/Downgrade |
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Upgrading or downgrading to another software plan
| Monthly Billing: You can upgrade to another software plan at any time. Please note that: All upgrades require a 30 day minimum commitment. You will not be able to downgrade your subscription before your subscription has been active for at least 30 days. The subscription will take effect as soon as you make the change in your project settings. If you change your subscription in the middle of the month, you will only be billed for the portion of the month when your subscription was active. If you downgrade to a lower-level subscription, please note that the features that were only available in the higher subscription level will be made inactive.
To upgrade or downgrade, go to Project Settings > Current Subscription > Change Plan Annual Billing: |
Pausing a subscription | Anchor |
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| Ending subscription |
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| Ending subscription |
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| Monthly Billing: All monthly subscriptions require a minimum 30 day commitment. You can pause a subscription at any time after the first 30 days by navigating to Project Settings > Current Subscription > Change Plan and selecting the Pause Subscription option. What happens after your subscription gets paused? You will lose access to your project space, but you will be able to re-subscribe any time in the future. You will no longer be billed. However, based on your payment method you may have an open invoice for the service provided this month. Re-subscribing will restore full access to your project space, including your data, apps, report, and configurations.
Annual Billing: |
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Making a payment and getting an invoice |
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| Payment Options |
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| Payment Options |
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Payment Options | You have following payment options: Monthly Billing Pre-pay for the number of months of your choice and for any SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription. Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Automatically pay on a monthly basis, with a credit card on file that is selected to automatically pay a generated invoice each month. Simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
Annual Billing |
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| Monthly invoicing |
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| Monthly invoicing |
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Monthly invoicing and payment process | Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit. Due date: The payment is due on the 30th of the month following service, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance. Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100
Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.
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| Payment methods |
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| Payment methods |
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Payment methods | Invoices can be paid via credit card, Electronic Fund Transfer (EFT), or check. To make a pre or post - payment, follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. If you pre-pay by credit card, you will receive an email with a summary of your payment once the payment is processed If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer. For any payments by check, they should be sent to the mailing address found on your invoice. Please make all checks out to “Dimagi”, and be sure to include invoice number and the project space name in the memo.
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| Billing Contact |
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| Billing Contact |
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Updating Billing Contact Information | Billing Contacts will receive invoices, subscription reminders, and other billing updates. They do not have to be CommCareHQ web users. To change or update the Billing Contacts, please go to Project Settings > Billing information (on the left of the page), and update the information. If no billing contacts are entered, the invoices will by default be sent to the web admin users registered for this project space. To check the web admin users registered, go to Users> Web Users & Roles on www.commcarehq.org. If you have any other questions regarding your invoice, please contact us at accounts@dimagi.com. In addition to updating your billing contact information, you also have the option of saving a new credit card that can be used for pre or post-payment for your account, and you can elect to use this card for monthly auto payment as well. |
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