Understanding Dimagi’s offerings
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More questions not answered in this FAQ
Dimagi Offerings
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Signing up for a CommCare software plan
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Software Plans Software plans give you access to CommCare on Dimagi's managed cloud servers. For a monthly subscription fee, you can create your own CommCare application, deploy it on your users’ phones, and manage and track the flow of data in real-time, all with no technical background required. CommCare’s unique features and user-friendly interface have been optimized based on the experiences and feedback of hundreds of our partners since 2005. Our five software plans include various levels of cloud server support, advanced features, By signing up for a CommCare software plan, you benefit from accessing a number of sophisticated features, better support, and secure cloud hosting. Our five software plans include various levels of cloud server support, advanced features, SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. For For specific plan details, please see Choosing a software plan or visit our software plan details.Implementation Bundles If your project requires in-country support from Dimagi staff to help develop mobile applications, facilitate project implementation or build staff capacity, you can purchase an implementation bundle. These bundles include implementation and capacity services as well as 12 months of either the Pro or Advanced software plan. You can choose between five Implementation Bundles, which can include implementation services ranging from two weeks of onsite application scoping to a full 18-month deployment aimed to take a project to scale. See more here Dimagi has also developed a maturity model to help you determine the package level best suited for your organization’s needs. If you are interested in discussing further, please contact Dimagi at information@dimagi.com.
Capacity Services: These are services that can be purchased individually. They enable organizations to selectively add specific services to their pre-existing mobile systems to either strengthen their program or technology or to develop new features.https://www.dimagi.com/commcare/pricing/. If you believe that you may require personal support in alunching your application, please check out our CommCare onboarding packages: https://www.dimagi.com/commcare/onboarding/ |
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| Understanding Dimagi's offerings |
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| Understanding Dimagi's offerings |
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Understanding Dimagi's offerings |
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| Choosing a software plan |
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| Choosing a software plan |
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Choosing a software plan
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Dimagi offers five software plans tailored to meet different partner and project needs. We offer a completely free version of CommCare. The Community plan supports up to 5 mobile users and provides access to all basic CommCare features. To add more mobile users or to access more advanced features, you can upgrade to a higher-level software plan.
If you need more advanced features but want to keep the same number of users, you will still have to upgrade to the higher-level software plan. We do offer pro bono access to pay-only features for organizations that can demonstrate need. See Applying for a Pro-bono plan or feature
Please see the list of software plans here, and refer to the CommCare Plan Details for additional details about each software plan's associated features: |
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| Fees for additional users |
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| Fees for additional users |
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Fees for additional users | Mobile users: Each plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. Read more about archiving users on Create and Manage CommCare Mobile Workers. If you exceed the number of mobile users included for free in your plan, you will be charged $2/month for each additional mobile user. Web users: There is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see this page (CommCare Fundamentals - Web and Mobile Users) on our CommCare Help site.
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Fees for SMS | Anchor |
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| Fees for additional SMS |
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| Fees for additional SMS |
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| Dimagi charges incoming and outgoing messages on a per-message fee for both Dimagi's gateway and your own Android gateways.* To view SMS prices for using Dimagi's connections in each country, click here.. You can choose a connection for your project under Messaging -> SMS Connectivity Dimagi's Gateway (Excluding Enterprise Level): Messages are charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between .01 USD and .10 USD. Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $.01 (US) per message on all incoming and outgoing messages.
* Outgoing SMS refers to SMS sent by CommCareHQ to the mobile users, other registered beneficiaries, or end-clients. Incoming SMS refers to SMS sent by users to CommCareHQ. |
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| Starting and subscribing |
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| Starting and subscribing |
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Starting and managing your subscription to a software plan |
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Subscribing to a software plan | Please note that you need to create a project space before you can subscribe to a software plan. Learn here how to create a project space. Log into CommCareHQ and go to the project space you want to subscribe to a plan. Click the settings wheel at the top right of the page, then click "Current Subscription". Click the blue "Change Plan" button and select and confirm your plan. Please note that your invoice will be sent to your Billing Contact. To make sure the billing contact information is accurate, visit your Project settings>Billing Information page. If there aren’t any Billing Contact, invoices will by default be sent to the web admin users on the project.
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Monthly and Annual Billing | You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. 30 day minimum commitment for Monthly billing: Please note that all Monthly billed plans require a 30 day minimum commitment. In other words, after subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window. Important: Please refer to our Billing terms before signing up for a monthly or annually billed subscription.
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Applying for a pro-bono plan or feature | Dimagi offers pro-bono software plans or features on a need-only basis. Pro bono applications are usually granted to small organizations who want to do a small or pilot project and who have thoroughly considered their feature needs. You can apply for a pro-bono plan by filling out this application. Please remember: Our Community software plan is completely free, supports up to 5 mobile users, and gives you access to all basic CommCare features. |
Applying for a developer plan | Anchor |
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| Developer plan |
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| Developer plan |
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| Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
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| Subscription extension |
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| Subscription extension |
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Extending the software plan you had as part of an Implementation Bundle | If your service agreement with Dimagi is about to end but you would like to retain your CommCare HQ subscription and keep your existing functionalities, you should follow these steps: One month before your contract end date, you will receive a reminder email from CommCareHQ mentioning that your contracted subscription is about to end. When you receive the email, click the link provided to go to the subscription page (https://www.commcarehq.org/a/[project name]/settings/project/subscription/), and hit the renew button. Choose your current plan or a higher plan if other functionalities will be needed. Using the "renew" button ensures that your subscription will be renewed as soon as your current contract runs out and that there will be no interruption in your use of functionalities. Even if you renew before the end of your contract, you won’t get charged for the new plan until the current one expires.
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| Upgrade/Downgrade |
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| Upgrade/Downgrade |
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Upgrading or downgrading to another software plan
| Monthly Billing: You can upgrade to another software plan at any time. Please note that: All upgrades require a 30 day minimum commitment. You will not be able to downgrade your subscription before your subscription has been active for at least 30 days. The subscription will take effect as soon as you make the change in your project settings. If you change your subscription in the middle of the month, you will only be billed for the portion of the month when your subscription was active. If you downgrade to a lower-level subscription, please note that the features that were only available in the higher subscription level will be made inactive.
To upgrade or downgrade, go to Project Settings > Current Subscription > Change Plan Annual Billing: |
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| Ending subscription |
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| Ending subscription |
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| Monthly Billing: All monthly subscriptions require a minimum 30 day commitment. You can pause a subscription at any time after the first 30 days by navigating to Project Settings > Current Subscription > Change Plan and selecting the Pause Subscription option. What happens after your subscription gets paused? You will lose access to your project space, but you will be able to re-subscribe any time in the future. You will no longer be billed. However, based on your payment method you may have an open invoice for the service provided this month. Re-subscribing will restore full access to your project space, including your data, apps, report, and configurations.
Annual Billing: |
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