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- Close the case - all cases that match the filter criteria will be closed when this action is chosen.
- Update case property - you can choose to update a case property with or without closing the case. If you are closing the case, this may be useful to specify why the case was closed for future data analysis. If you choose to update a case property, you also can set it to either an exact value or set it to the value from another case property. It is also possible to reference parent/amster master case properties in any of the actions. the syntax follows the convention of "parent/<case_property>" or "host/<case_property>".
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In addition to the dynamic case properties created by your app(s), you can reference the following case properties in automatic update rule criteria:
| Case Property | Description |
|---|---|
| name | The case's name |
| owner_id | The system identifier for the case's owner |
| opened_on | The timestamp that the case was opened |
| opened_by | The system identifier for the case's opener |
| modified_on | The timestamp that the case was last modified on mobile |
| server_modified_on | The timestamp that the case was last modified on the server |
| external_id | An optional external id your app may assign to the case |
Parent cases may also be referenced in the automatic update rule criteria by prefixing the property name with "parent/". So, for example, parent/name references the parent case's name.
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