This feature, along with all inbound SMS capabilities, is only available to CommCare users with a Advanced Plan or higher. For more details, see the CommCare Software Plan page.
This tutorial will introduce keywords. Keywords are used in Messaging to allow users to report data or request information from CommCare HQ. They do this by sending a special word in an SMS to a gateway connected to CommCare HQ. This tutorial will build a basic daily activity reporting system. Users will be able to report the number of houses they visited and participants they counselled on a daily basis. Supervisors will be notified if a given user does not report on their activity in a given data. We'll also have a keyword that allows a user to request help from their supervisor, which will send the supervisor an SMS messages stating that the user has requested help.
Review Case Management and Messaging Beginner Tutorial