The Technical Support Learning Track will guide you through learning basic and advanced troubleshooting and management of a CommCare application on Android devices. After reviewing the material covered in this track, you will be ready for certification in CommCare Technical Support. Read more on our CommCare Certification page. 

Note: explore other learning tracks on the CommCare Learning Tracks page.

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Overview

Is this the right track for me?

This track is appropriate for people who will be interacting with or managing CommCare Mobile on Android devices (e.g. phones or tablets).

What will I learn?

After completing this track you will be able to:

• Use CommCare Mobile for Android devices

• Access and use advanced features on CommCare Mobile

• Install and update CommCare applications

• Troubleshoot technical issues that may arise while using CommCare Mobile

Am I qualified?

Anyone can walk through these modules to gain competency and confidence in the use of CommCare Mobile.

We find that individuals with the following experience or skills do well in this track:

• Familiarity with Android devices and Android applications

• Comfort using an Internet Browser

• Completion of CommCare Fundamentals

Core Modules

The modules listed below should be reviewed in order. We recommend you open links in a separate tab, or download this guide so you can use it for reference.

IMPORTANT NOTES:

• Most projects use either CommCare for Android phones or CommCare for Feature phones. Currently, this track is designed for CommCare for Android phones.

CommCareHQ Basics

Using CommCare Android

Managing CommCare Android

Certification Process

Certification is available via Dimagi Academy. Please choose the Technical Support Study Guide and Tests in order to complete the tests and apply for the capstone.

For more information please see CommCare Certification.