Internet Browsers for CommCare HQ

Supported Browsers

When using CommCare HQ we recommend using either Chrome, Edge, or Firefox browsers. Safari and legacy Internet Explorer/Edge are not well-supported by CommCare HQ and may be difficult to use!

You can download the recommended browsers for free at the links below:

Useful Shortcuts

Find shortcut

  • Purpose: To find text that is anywhere on the page

  • Key: Ctrl + F (Command + F on Macs)

  • On CommCareHQ: use the "find" function to find a specific message, case property, or time stamp on a page. This will only search the text that is on the screen; it will not find material that has not loaded and it will not search text that is embedded in an image.

  • Other info: Press the esc key to leave the Find function.

Open multiple tabs or windows

  • Purpose: View multiple parts of CommCare quickly without having to reload each one in sequence.

  • Key

    • To open a new window use Ctrl + N (Command + N on Macs)

    • To open a new tab use Ctrl + T (Command + T on Macs)

    • You can also open a link in a new window or tab by right clicking on it and choosing the appropriate option

  • On CommCareHQ: This is very useful when you want to compare multiple reports at once

    • NOTE: This is not recommended when using Web Apps or editing an application in the formbuilder

Incognito/Private Windows

Purpose: Allows you to open a new browser window that does not remember any of your active log-ins or history. In Chrome this is called Incognito Mode, in Edge it is called InPrivate and in Firefox it is called Private Browsing.


  • Chrome: Ctrl + Shift + N (Command + Shift + N for Macs)

  • Firefox: Ctrl + Shift + P (Command + Shift + P for Macs)

On CommCareHQ: You can log into two CommCare accounts simultaneously using an incognito/privacy window. This is very useful if you want to simulate what CommCareHQ will look like for a mobile user. You can remain logged into CommCareHQ as web user and then open an incognito/private window in which you log in as a mobile user. The sessions will remain separate.