SureAdhere release notes

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See below for the latest updates to the SureAdhere patient and provider apps. For more detailed guidance, refer to the SureAdhere training videos here. As a reminder, all features in these releases are included in your subscription, and in general, these will be turned on by default. You can always come back to this page by navigating to release notes in the yellow question mark menu in SureAdhere.

SureAdhere 3.5.2

Jan 22, 2026

1. Improved notifications system - SureAdhere will now default to sending video reminders within the app itself, for improved security, visibility, and reliability. No action is needed. Some notes:

   1. Patients who previously received SMS reminders will receive those reminders via messages in the SureAdhere app

   2. These reminders will also appear on patients' lock screen

   3. The timing of the reminders has changed. They will now arrive an hour after the dose was due.

   4. Patients can respond to these reminders in the app. Those responses will appear in the messages tab in SureAdhere for providers.

   5. If a reminder is unable to be delivered to the patients messages inbox, SureAdhere will fall back to sending that reminder over SMS, as a text message.

   6. Future improvements will address known issues with the reminder controls in the patient profile tab in SureAdhere for providers.

SureAdhere 3.5

Jan 8, 2026

1. Bug fixes - We fixed a number of small issues, including one where the incorrect number of missed doses would display in the Quick Actions menu.

SureAdhere 3.4.8

Dec 12, 2025

1. Configurable symptoms improvements - SureAdhere now allows specific symptoms to allow for video submission, while other symptoms trigger a message to patients that they should contact their provider immediately.

SureAdhere 3.4.7

Dec 4, 2025

1. Integration improvements - We’ve made several improvements to SureAdhere’s ability to integrate with electronic data capture systems.

SureAdhere 3.4.6

Nov 21, 2025

1. Configurable Symptoms by Client - SureAdhere can now be configured to ask patients about any symptoms or side effects they’re feeling every time they submit a video. If you prefer, SureAdhere can now block that patient from submitting a video if they are experiencing symptoms, and prompt them instead to reach out to their provider immediately.

2. Logout improvements - We’ve fixed an issue where some staff users were getting logged out of SureAdhere prematurely

SureAdhere 3.4.5

Nov 13, 2025

1. Configurable Reports - you’ll get a custom set of reports based on your needs as discussed with SureAdhere team, including reports in the patient tab and in the reports tab.

SureAdhere 3.4.1

Oct 23, 2025

1. New Site-Level Notifications

   1. Quick Actions will now show low adherence and low video review rate alerts when a site's adherence or review rate falls below a set target.

   2. Each alert includes an action to open your default email app and send a message to the staff at that site via the email addresses saved in SureAdhere.

2. New Consecutive Missed Doses Alerts

   1. If a patient misses two or more consecutive doses, staff now get an alert, helping identify patients who may be falling off treatment.

   2. This notification includes an action to go directly to that patient's profile for follow-up.

3. Quick Actions Grouping

   1. When there are multiple notifications of the same type, like new videos, they will now be grouped together.

   2. You can click the summary line to expand the list and see all the individual events.

4. Updated Icons - The icons for "New video" and "Late video" events in the Quick Actions panel have been updated.

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SureAdhere 3.3.6

Sep 22, 2025

1. 'Partial' Status for Doses - For more accurate adherence tracking.

   1. You can now mark an individual drugs as "Partial" when a patient does not take all their prescribed medication.
      
      

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SureAdhere 3.3.5

Sep 17, 2025

1. Late Video Notifications on Dashboard - To help you support patients, we have added a new notification to the Quick Actions panel for videos that have not been submitted on time.

   1. Late video alerts will now appear on your dashboard when a patient's scheduled video is overdue by 6 hours or more.

   2. Each notification includes an action to message the patient directly.

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SureAdhere 3.3.2

Aug 19, 2025

1. Various bug fixes - We’ve made several changes to address inconsistencies and minor errors across SureAdhere.

SureAdhere 3.3.1

Aug 5, 2025

1. Regimen improvements - We’ve made a number of small changes to the new regimen layout making it more consistent and easier to learn.

SureAdhere 3.3

Jul 17, 2025

1. Redesigned Regimen Creation and Scheduling - We have completely redesigned the regimen tool to make it easier to create and change patient regimens, based on feedback from nurses around the world. This includes a handful of new workflows below:
   
   

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   1. Calendar Preview: The new dedicated calendar on the right instantly updates to show what days patients should be expected to take medication.

   2. Automatic Dose Calculation: To help prevent data entry errors, the system now automatically calculates the total dose for a drug based on the number and size of prescribed pills.

   3. Separate drug schedules: Managing patients with multiple drugs on different schedules is now much clearer. Each schedule can now be edited separately, saving a headache when making changes to just one drug.

   4. Sunday Start Week: Based on user feedback, the week in the new Calendar Preview and all date pickers within the regimen section now starts on Sunday to provide a more familiar layout.

SureAdhere 3.2.8

Jul 8, 2025

1. Multi-Time Zone Support for Sites - We've introduced a major enhancement for organizations that operate across different regions. Here's how it works:

   1. Client accounts can now support multiple time zones, allowing each site to be configured to its specific local time. Previously, all sites within a client account were limited to a single time zone.

   2. To ensure accuracy, all times displayed within the platform (like video submission times) now automatically adjust to the viewer's own system time zone, providing greater clarity when managing care across the country.

SureAdhere 3.2.7

Jun 12, 2025

1. Video review - The video review window now includes a shortcut button to mark this dose as adherent, ensuring all drugs are marked as taken via Video Observed Therapy, and includes a preview of expected drugs in a given dose. This makes for much more efficient video review, while continuing to offer all current options (like side effects, comments, and partial doses) if needed. For a refresher on how video review works, you can read more here.

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2. Announcements - The SureAdhere dashboard can now display announcements for various important system updates. We’ll use this sparingly, but it’s a good place to check for recent improvements to SureAdhere.

SureAdhere 3.2.6.1

May 12, 2025

1. Account name - The account name is now displayed at the top of your screen.

2. Automatic former patient data cleanup - We’ve introduced a new system to help maintain data accuracy for your patients. Here’s how it works:

   1. SureAdhere automatically detects patients who have active accounts in the system but who haven’t logged into the app in over 1 year.

   2. You’ll be prompted with an option to deactivate all of these these patients directly from the alert. This simply removes them from active patient reports and from your home screen lists, without deleting any data, helping you track your current patients more clearly.

   3. You can also choose to be reminded later.

   4. Deactivated patients can be reactivated at any time from their profile page if needed. Once again, no data is deleted.

   5. Deactivating former patients prevents unauthorized login, keeping SureAdhere secure.

3. Reliability fixes - This release also includes fixes to video playback reliability and a number of security updates.

SureAdhere 3.2.6 (mobile apps)

April 21, 2025

1. New language support: mobile apps now support Romanian and Southern Sotho

SureAdhere 3.2.6

April 9, 2025

1. More useful help menu: We've expanded the functionality of the question mark icon (?) located in the top-right corner of the provider app. It now drops down into a menu, similar to the other icons nearby, offering quick access to helpful resources. Clicking each item will open the corresponding resource in a new browser tab:

   1. Training materials: Links directly to our training documentation.

   2. Release notes: Access the dedicated page for SureAdhere release notes.

   3. Report an issue: Opens the form in the SureAdhere Help Center to easily submit support requests or report problems.

2. Bug Fixes: This release also includes several fixes to improve performance and reliability of messaging and regimen.

SureAdhere 3.2.5.1

March 20, 2025

1. Virtual visits - SureAdhere now allows providers to schedule live video chats with patients (using Android phones only at this time), unlocking new opportunities for care. Virtual visits are accessed through the messages tab, and need to be enabled by the SureAdhere team.

SureAdhere 3.2.5

March 13, 2025

1. Quick actions - After extensive feedback, we’ve created a new section at the top of the dashboard that gives users quick actions, starting with a direct link to review the most recent patient videos.

2. Adherence - SureAdhere now displays the 7 day average adherence of your site (total adherent doses divided by the total number of expected doses). To increase adherence, make sure to:

   1. Review recent videos

   2. Stop any old regimens of patients who have completed their treatment

   3. Mark old patients as inactive in the patient profile

SureAdhere 3.2.4

February 11, 2025

1. SMS Delivery Improvements - We’ve improved our SMS delivery system, allowing us to send SMS messages more reliably in more locations.

2. Patient Screen Enhancements: We’ve fixed a number of issues on the provider app when viewing patient details.

3. Inactive Patient Access: Inactive patients will no longer be able to log in to the application, protecting patients from incorrect logins to expired accounts. This increases security and privacy as well as control for providers. Patients can always be reactivated, and records are kept according to our standard policy.

SureAdhere 3.2.3

January 22, 2025

1. Video Decryption & Uploading - SureAdhere now features enhanced capabilities to efficiently handle concurrent processes related to video decryption and uploading. This improvement addresses previous performance issues, ensuring faster processing and a smoother user experience during high-volume video handling.

2. Video Encoding - SureAdhere now encodes uploaded videos, allowing playback at multiple levels of video quality. This means that if a provider is in a low-bandwidth setting, they can still view videos at a lower quality level without buffering.

3. Storage Policy - A new storage policy has been implemented for videos, optimizing data management and ensuring more efficient use of storage resources.

SureAdhere 3.18

July 18, 2024

1. Virtual visits - SureAdhere supports virtual video calls between providers and patients on Android phones. This is currently only available for select clients who have opted in. If you’re interested in testing this feature, reach out to SureAdhere-help@dimagi.com.

2. Report descriptions - All export reports now have descriptions

3. Fixes - A number of minor issues were addressed, including rare cases of the calendar view being blank, as well as some video playback reliability issues.

SureAdhere 3.14

April 9, 2024

1. Interface improvements - The provider app has been overhauled to work on any screen size, making it easier to view patient data on desktop, laptop, and tablet screens.

2. Minor navigation changes - additional menu items have been made visible to make common workflows easier to navigate with fewer clicks. No workflows have been changed.

SureAdhere 3.0

October 28, 2023

1. Icons - Updated look of icons on patient Adherence Calendar.

2. Video Pop-Up Window - If a video is linked to a dose then the dose details will display under the video when it is opened.

3. Support Action Feature: - If a patient's dose is flagged for follow up then additional details about the follow up may be captured under "Support Actions".