SureAdhere release notes
See below for the latest updates to the SureAdhere patient and provider apps. For more detailed guidance, refer to the SureAdhere training videos here. As a reminder, all features in these releases are included in your subscription, and in general, these will be turned on by default. You can always come back to this page by navigating to release notes in the yellow question mark menu in SureAdhere.
SureAdhere 3.2.7
Jun 12, 2025
Video review - The video review window now includes a shortcut button to mark this dose as adherent, ensuring all drugs are marked as taken via Video Observed Therapy, and includes a preview of expected drugs in a given dose. This makes for much more efficient video review, while continuing to offer all current options (like side effects, comments, and partial doses) if needed. For a refresher on how video review works, you can read more here.
Announcements - The SureAdhere dashboard can now display announcements for various important system updates. We’ll use this sparingly, but it’s a good place to check for recent improvements to SureAdhere.
SureAdhere 3.2.6.1
May 12, 2025
Account name - The account name is now displayed at the top of your screen.
Automatic former patient data cleanup - We’ve introduced a new system to help maintain data accuracy for your patients. Here’s how it works:
SureAdhere automatically detects patients who have active accounts in the system but who haven’t logged into the app in over 1 year.
You’ll be prompted with an option to deactivate all of these these patients directly from the alert. This simply removes them from active patient reports and from your home screen lists, without deleting any data, helping you track your current patients more clearly.
You can also choose to be reminded later.
Deactivated patients can be reactivated at any time from their profile page if needed. Once again, no data is deleted.
Deactivating former patients prevents unauthorized login, keeping SureAdhere secure.
Reliability fixes - This release also includes fixes to video playback reliability and a number of security updates.
SureAdhere 3.2.6 (mobile apps)
April 21, 2025
New language support: mobile apps now support Romanian and Southern Sotho
SureAdhere 3.2.6
April 9, 2025
More useful help menu: We've expanded the functionality of the question mark icon (?) located in the top-right corner of the provider app. It now drops down into a menu, similar to the other icons nearby, offering quick access to helpful resources. Clicking each item will open the corresponding resource in a new browser tab:
Training materials: Links directly to our training documentation.
Release notes: Access the dedicated page for SureAdhere release notes.
Report an issue: Opens the form in the SureAdhere Help Center to easily submit support requests or report problems.
Bug Fixes: This release also includes several fixes to improve performance and reliability of messaging and regimen.
SureAdhere 3.2.5.1
March 20, 2025
Virtual visits - SureAdhere now allows providers to schedule live video chats with patients (using Android phones only at this time), unlocking new opportunities for care. Virtual visits are accessed through the messages tab, and need to be enabled by the SureAdhere team.
SureAdhere 3.2.5
March 13, 2025
Quick actions - After extensive feedback, we’ve created a new section at the top of the dashboard that gives users quick actions, starting with a direct link to review the most recent patient videos.
Adherence - SureAdhere now displays the 7 day average adherence of your site (total adherent doses divided by the total number of expected doses). To increase adherence, make sure to:
Review recent videos
Stop any old regimens of patients who have completed their treatment
Mark old patients as inactive in the patient profile
SureAdhere 3.2.4
February 11, 2025
SMS Delivery Improvements - We’ve improved our SMS delivery system, allowing us to send SMS messages more reliably in more locations.
Patient Screen Enhancements: We’ve fixed a number of issues on the provider app when viewing patient details.
Inactive Patient Access: Inactive patients will no longer be able to log in to the application, protecting patients from incorrect logins to expired accounts. This increases security and privacy as well as control for providers. Patients can always be reactivated, and records are kept according to our standard policy.
SureAdhere 3.2.3
January 22, 2025
Video Decryption & Uploading - SureAdhere now features enhanced capabilities to efficiently handle concurrent processes related to video decryption and uploading. This improvement addresses previous performance issues, ensuring faster processing and a smoother user experience during high-volume video handling.
Video Encoding - SureAdhere now encodes uploaded videos, allowing playback at multiple levels of video quality. This means that if a provider is in a low-bandwidth setting, they can still view videos at a lower quality level without buffering.
Storage Policy - A new storage policy has been implemented for videos, optimizing data management and ensuring more efficient use of storage resources.
SureAdhere 3.18
July 18, 2024
Virtual visits - SureAdhere supports virtual video calls between providers and patients on Android phones. This is currently only available for select clients who have opted in. If you’re interested in testing this feature, reach out to SureAdhere-help@dimagi.com.
Report descriptions - All export reports now have descriptions
Fixes - A number of minor issues were addressed, including rare cases of the calendar view being blank, as well as some video playback reliability issues.
SureAdhere 3.14
April 9, 2024
Interface improvements - The provider app has been overhauled to work on any screen size, making it easier to view patient data on desktop, laptop, and tablet screens.
Minor navigation changes - additional menu items have been made visible to make common workflows easier to navigate with fewer clicks. No workflows have been changed.
SureAdhere 3.0
October 28, 2023
Icons - Updated look of icons on patient Adherence Calendar.
Video Pop-Up Window - If a video is linked to a dose then the dose details will display under the video when it is opened.
Support Action Feature: - If a patient's dose is flagged for follow up then additional details about the follow up may be captured under "Support Actions".