Q&A: Global Rollout and Administration of CommCare

Live questions during the 2021 Q2 Webinar with CRS and IRC.

Q: Hi! On the data collection and analysis side, does CC have the feature to auto-calculate complex outcome indicators? E.g. food consumption score, household hunger scale, etc

A: Great question. Yes, we support complex auto-calculations based on questions answered and existing beneficiary data stored locally on the mobile device. For example, calculation of program qualification criteria. We actually a few course on this topic: https://dimagi-academy.mykajabi.com/offers/GxZtB8i2/checkout

Q: Centralization is a very good topic . Can we centralize redcap or odk with CommCare?

A: It's very CommCare for NGOs to maintain a portfolio of digital tools, each specialized for specific use cases. For example, CRS’s ICT4D team also supports RedRose and DHIS2, which can be integrated with CommCare. The CommCare ecosystem is uniquely designed to fit with different tools such that the total is greater than the sum of its parts. https://dimagi-dev.atlassian.net/wiki/display/commcarepublic/The+CommCare+Ecosystem

Q: Nate mentioned this is years of work done by his colleagues at CRS in collaboration with Dimagi. What percent of customizing a centralized CommCare platform was done by Dimagi system analysts, etc. versus CRS staff?

A: Hi David, CommCare is fully self service. CRS has customized their centralization fully themselves. Our Customer Success team does provider strategic guidance as needed. Thank you.

Q: Thank you! Are these courses offered in other languages or have subtitles? We're using CC in Colombia (sub to MC) and our staff could definitely benefit from this

A: We do have some courses in French, and support for more languages is coming!

Q: In side of CC, can we have an indicator performance tracking?

A: Yes we do. https://dimagi-dev.atlassian.net/wiki/display/commcarepublic/Calculations+in+Hidden+Values

Q: What does CRS use to track issue tickets? Is that part of CC? or another system?

A: They use an internal system, but they also have access to the system our Support team uses to have visibility on tickets raised by CRS staff. Thanks.

Q: How many active mobile and web users does CRS have ?

A: Web users approx 2400. Mobile workers approx 9000.

Q: Can data be aggregated across multiple countries? for instance, if we want to measure child malnutrition outcomes across 3 different projects in 3 different countries in the past year?

A: Yes, we can. There are many ways to do this. Feel free to reach out to me at dmore@dimagi.com. Happy to discuss.

Q: How many users can use 1 project space?

A: Unlimited web users, and the number of mobile users based on your software plan. www.dimagi.com/commcare/pricing.