Table of Contents:
CommCare Statuspage
https://status.commcarehq.org/
The Statuspage is used to keep up with:
Scheduled downtime and maintenance windows
Alerts of known issues on the platform, such as degradation or outage of services
We recommend subscribing to the Statuspage by clicking the "Subscribe to Updates" button found here. You can subscribe by email, text, or Slack!
Product Updates
The CommCare Change Log is found here: https://dimagi.atlassian.net/wiki/x/rDTKfw.
The Change Log is updated quarterly and captures all user-facing updates made to the system. This typically includes bug fixes, new product releases, and small updates to the UI / UX.
CommCare Help Portal
The Help Portal is your one-stop shop to submit issues or feature requests to the CommCare Support Team as well as reach our Sales & Accounts team about questions related to your subscription and billing service.
You can access the portal by navigating here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals
Below, we outline the types of actions you can take within the portal:
View all your existing requests
Reach our Sales & Accounts Team
Reach our CommCare Support Team
You will receive responses in your inbox when you submit a query via the help portal.
For more information on submitting issues to CommCare Support, please see https://dimagi.atlassian.net/wiki/x/wy-Kfw.
In-Product Notifications
Within CommCare HQ, Dimagi will periodically alert our users of announcements using the notification bell found here:
This bell is used for:
Alerts about important Dimagi / CommCare news
Important alerts regarding your subscription
New feature announcements
Miscellaneous opportunities to connect with other app builders!
CommCare Forum
Stay up to date on your favorite CommCare Forum threads by setting your preferred notifications.
