For any questions related to your CommCare billing, please email billing-support@dimagi.com.
International Customers: How to Pay via Flywire
Before You Begin
Make sure you're an Admin in your Project Space. In order to do so, you must contact a current Admin user in your project space and request an invitation.
On the "Current Subscription" page for your project space https://www.commcarehq.org/a/*ProjectName*/settings/project/subscription/, verify that your project is currently subscribed to an existing paid plan such as Standard, Pro, Advanced, or Enterprise. For more information about pricing for plans, see https://www.commcarehq.org/pricing/.
Onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.
PrePay
Buy credits that will apply to future invoices
How to PrePay by Credit Card
On the "Current Subscription" page, click the "Prepay by Credit Card" button.
Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."
How to Generate a Prepayment Invoice for Wire Transfers
On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.
Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.
You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment.
PostPay
Pay off existing invoices
How to PostPay By Credit Card
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.
How to Generate a Post Payment Invoice for Wire Transfers
After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.\
For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.
Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.
Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."
You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment.