Who is responsible if something happens to the phone?
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| Type of Policy | Description in Theory | In Practice |
|---|---|---|
| Mobile User Entirely Responsible | Mobile user pays for the full cost of replacing the phone. | The organization might say this is the policy but understanding that mobile users do not have a lot of money and they are invested in the project, might actually end up coming to an alternative arrangement for phone replacement. For example: Organization covers full cost, or splits the cost with the mobile user. |
| Organization and Mobile User Shared Responsibility | Cost of replacing the phone is shared between the organization and the mobile worker. This could be a 50/50 or other split ratio. | |
| Mobile User Group Responsibility | Mobile user pays for some portion of replacing the phone. The group of mobile users pool money to fund the remaining cost. | This shared cost model might only work if mobile users are invested in the project themselves or have huge buy-in. Have seen this done by Sewa Rural (non-CommCare users) in Gujarat. Usually have to plan this in advance in your program if you want it to work. |
| Community Responsibility | The communities the mobile users work in contribute to the replacement cost | Similar to above, need to plan this into your program in advance. Communities need to be invested in your program and have buy-in. |
| Mobile User, Organization, Community Shared Responsibility | Mobile users pay for a third, the organization pays for a third, and the village committee supporting the mobile user paying for a third. (This village committee would also be involved in other aspects of the program e.g. managing a pool of money used to fund ambulance rides and such, as well). |
Rates of Phone Damage/Loss
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Many examples are attached. In addition you can see examples from India and Tanzania.
| File Name | Country | Language | Description |
|---|---|---|---|
| CHW Contract - India | India | English | Simple agreement to sign. Main text: "I receive the Nokia 2730 phone along with the charger for the use of protocols on the field and will return it back after completion of the pilot project. I take the responsibility of the proper use of the phone and charger for the time period of the pilot." |
| CHW Contract - India (Hindi) | India | Hindi | Same as above, in Hindi |
| CHW Contract - Tanzania | Tanzania | English | More detailed agreement outlining rules for ownership, usage, maintenance/credit, and what to do about lost/stolen/broken phones |
| Contract with the ASHAs_sample | India | English | Similar to above but tailored for ASHAs in India |
| Entrega del telefono | Nicaragua | Spanish | Similar to the "CHW Contract - India" file but in Spanish |
| Final Contract for CHEW telephone - PI Nigeria | Nigeria | English | Similar to "CHW Contract - Tanzania" |
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